Job Description Summary

The Senior Functional Leader – ITO to OTR Handover is responsible for partnering across Commercial, Engineering, MYA, Project & Engineered Solutions and Service Operations teams to define the associated business strategy and digitization roadmap for Global Services outage planning, including: driving process harmonization across business teams and profit pools with standard KPIs; leading organizational change management in support of business model transformation; developing end state processes and partnering with IT teams to deliver digital transformation roadmaps.

Job Description

Essential Responsibilities

• Drive business process standardization & digitization; partner across Contract & Project Go-To-Market and fulfillment teams to deliver business-centric outcomes that meet priorities of all stakeholders.
• Develop business process and system integration strategy for Inquiry to Order (ITO) to Order to Remittance (OTR) automated handovers across all profit pools (CSA/MMP Core/Upgrade and TX Core), eliminating manual, disconnected process & data across comm ops, CPMs, PMs, Tendering Managers, OTR finance and IT; connect Salesforce CRM, Finsum, PLM, IBAT, Salesforce Service Cloud and ERPs (as applicable) to autocreate contract & MYA projects in ERP. Drive critical path decisions, make recommendations, and influence leaders to maximize business impact by simplifying and standardizing processes across all profit pools.
• Support the migration of outage planning and project management capabilities in Salesforce LeanKor. Build and execute the migration strategies from legacy applications, including scope definition, business readiness, requirements prioritization, cutover planning, data cleansing & migration and change adoption; ensure the new processes & tools support end-to-end project planning and execution needs while adopting industry best practices, and improve usability, standardization, transparency, and reporting.
• Engage with business partners (e.g. Global Process Excellence, Global OTR Excellence, Region ITR teams, Projects & Engineered Solutions, Commercial & Engineering teams) as well as IT teams to translate business outcomes into functional requirements and support testing, training, and business process change management.
• Ensure a seamless flow of data, process controls, and accountability across commercial, project management, finance, controllership, engineering and operations teams; define and govern future-state process design, including handoffs, milestones, approvals, master data requirements, data validation rules, error-proofing, handover completeness criteria and transactional integrity; establish process governance, KPI frameworks, and issue management routines to drive operational performance and continuous improvement.
• Translate business strategy into standardized, scalable process models with clear ownership, inputs/outputs, and KPI enablement across ITO and OTR. Set and track measurable targets including NVA hour reduction, cycle time improvement, first-time-right execution, and automated KPI visualization

Qualifications

• Bachelor’s degree from an accredited university or college
• 10+ additional years of experience in cross functional roles supporting Commercial, Supply Chain, Field Services, Operations organizations

Desired Qualifications

• Functional expertise with GEV Applications including Salesforce CRM, Visionsuite, RealTrack, Oracle CPQ, Salesforce Service Cloud platforms, as well as ERP-integrated environments (Oracle, SAP, or similar)
• Proven experience leading service, operations, or field service transformations across regions.
• Ability to interface and influence all levels of customer organization as well as other functions 
• Strong oral/written communication skills as well as interpersonal & leadership skills
• Demonstrated ability to translate business strategy into scalable digital solutions in partnership with IT

Additional Information