Senior Global Account Director

Be Part of Our Next Chapter  For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
As a Senior Global Account Director at Coates Group, you’ll be the strategic bridge between cutting-edge technology solutions and some of the world’s most recognizable brands. You’ll drive digital transformation by leading project delivery, strengthening client partnerships, and championing account growth. If you thrive in a fast-paced, collaborative environment and enjoy solving complex problems with innovative thinking—this role is for you.

What You'll Do:

• Own the end-to-end lifecycle of client-reported issues, enhancements, and features—ensuring timely resolution and communication.
• Serve as the go-to contact for UAT, QA, and lab environments, translating technical issues into actionable insights.
• Analyze incident data and trends to drive product improvements and optimize client engagement.
• Deliver impactful reporting to stakeholders, spotlighting key performance trends and opportunities.
• Train clients on Coates’ product suite—both virtually and in person—and help them unlock its full strategic value.
• Deepen product expertise and client ecosystem understanding to recommend tailored, forward-thinking solutions.
• Collaborate cross-functionally with Product, Engineering, Delivery, and Account teams to align on client needs and priorities.
• Champion innovation—identifying creative ways to apply Coates’ solutions to meet evolving client goals.

What You Bring:

• 1–3 years in a client-facing tech role (e.g., Technical Business Analyst, Product Manager, Consultant).
• Experience with content management systems, digital signage, or retail/restaurant tech is a strong plus.
• Strong communication skills—able to bridge business and technical conversations with ease.
• A problem-solver mindset with an eye for data, trends, and improvement opportunities.
• Bachelor's degree in Information Systems, Computer Science, Business, or related field; advanced degree preferred.
• Proficiency in Jira, Confluence, and visual tools like Visio or Miro.
• Agile methodology experience and a knack for navigating shifting priorities with ease.

Success Looks Like:

• You transform incident data into actionable insights that drive process and product enhancements.
• Your reports and metrics help Coates and clients make smarter, faster decisions.
• You’re a trusted voice across cross-functional teams—bridging gaps, sharing knowledge, and solving problems.
• You proactively identify roadblocks and opportunities, always staying one step ahead of client needs.

About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our