Principal UX Designer, Customer Experience (Remote/Flexible)

Company Overview

Insulet started in 2000 driven to achieve our mission of enabling our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients who have insulin-requiring diabetes, by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are on an exciting trajectory of significant growth and global expansion enabling us to reach more patients around the globe.

We are looking for highly motivated, performance driven individuals who want to be part of building our Center of Excellence and be at the forefront of our rapidly growing global footprint. We are looking to hire amazing people who are guided by shared values and desire to exceed customer expectations. Our continued success depends on it.

Position Overview

The Insulet UX team is seeking a customer-obsessed Principal UX Designer to join our team. This role will be responsible for defining, articulating, building, and championing the future vision of our Insulet products helping simplify the lives of those touched by diabetes. You excel through innovation, creativity, and attention to detail. You sincerely believe that design is more than how something looks, but also how it feels and functions. You value data insights and research findings to drive design decisions. You actively involve and collaborate closely with User researchers, product managers and the tech leads; through which you identify the golden opportunity between user needs, business viability and technical feasibility
This role is for a hands-on UX leader who establishes a UX vision and UX strategy, scales their impact by empowering designers, proactively includes other UX partners such as User Research, Human Factors, Instructional Design, and Content Strategy in the design thinking process and elevates the design quality of the entire team. You will develop strong relationships with fellow UX Leaders and partner closely with Product, Engineering, and Business counterparts throughout the organization to launch bar-raising user experiences for patients, care givers and health care providers around the world. As a creative leader, you have a passion for solving our customers' problems, always putting their needs first.

Responsibilities

• You will lead product UX design for one of the major areas of our global product suite. You'll facilitate the UX design process, partnering with product management and user research on initial research and product definition, through concepting, crafting detailed designs, prototyping, testing with user research and human factors, and working with the other UX disciplines and engineering on implementation.
• Define the overall UX design vision for a product, feature or experience working within the scope and customer needs as defined by the product manager. Be accountable for strategic design and user-experience decisions related to core, and new, functions and features.

• Take a user-centered design approach and rapidly prototype and test with the User Research team and iterate designs. Analyze customer problems and oversee the design of delightful solutions that meet measurable business goals. Work closely with product and business partners to develop a shared vision and lead a process to define and design experiences that deliver on those shared objectives. Ask inquisitive questions, do things differently, and champion innovation and strive for simplicity at the core of Insulet's brand. Partner with technology teams to ensure we leverage the scale offered by our platform without compromising on core experience principles
• Involved in both working on new, as well as on established products and features, which will allow you to spend time thinking about the bigger picture across products while shipping concrete things to customers and end-users
• Influence UX design and product through the development of frameworks that help simplify the product user and customer experiences.

• Partner with other design leaders to improve the quality of your designs and continue your growth as a design leader. Pulling in User Research, Human Factors, Content Strategy, Instructional Design expertise into the innovation conversations. You may act as UX design mentor and guide more junior designers in methods for creating intuitive, engaging product experiences grounded in user needs, working with UX Design Managers. Leading through others is a key aspect of this role.
• Influence strategic product direction through your deep expertise in UX design, research, and strategy - Communicate design rationale across teams with clarity and influence