Coordinator, Individualized Care

<div>Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.</div><div><div><div><div><div><div><div><div><div><div><div><div><h3></h3><h3><b>Together, we can get life-changing therapies to patients who need them—faster.</b></h3></div></div></div></div></div></div></div></div><h3><br/><br/><span><span><i><b>Responsibilities</b></i></span></span></h3></div></div></div></div><ul><li><span><span>Maintains a current and in-depth understanding of patient therapy’s, prior approval and reimbursement processes and details of health care plans.</span></span></li><li><span><span>Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems falling within established limits of authority and knowledge.</span></span></li><li><span><span>Meets key performance indicators including service levels, call volumes, adherence and quality standards.</span></span></li><li><span><span>Follows up with patients, pharmacies, physicians and other support organizations as needed regarding inquiries.</span></span></li><li><span><span>Handles sensitive information and personal data with discretion including prescriptions, personal information, date of birth, financials and insurance information.</span></span></li><li><span><span>Escalates highly complex and difficult issues as needed to senior team members and Individualize Care leadership.</span></span></li></ul><p><span><span> </span></span></p><p><span><span><i><b>Qualifications</b></i></span></span></p><ul><li><span><span>1-3 years of experience preferred</span></span></li><li><span><span>High School Diploma, GED or equivalent work experience, preferred</span></span></li></ul><p><br/><span><span><i><b>What is expected of you and others at this level</b></i></span></span></p><ul><li><span><span>Applies acquired job skills and company policies and procedures to complete standard tasks</span></span></li><li><span><span>Works on routine assignments that require basic problem resolution</span></span></li><li><span><span>Refers to policies and past practices for guidance</span></span></li><li><span><span>Receives general direction on standard work; receives detailed instruction on new assignments</span></span></li><li><span><span>Consults with supervisor or senior peers on complex and unusual problems</span></span></li></ul><p><span><span> </span></span></p><p><span><span><b>TRAINING AND WORK SCHEDULES:</b> Your new hire training will take place 8:00am-5:00pm CST, mandatory on camera attendance is required. </span></span></p><p><span><span>This position is Full-time (40 hours/week).  Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 8:00am- 5:00pm CST.</span></span></p><p><span><span> </span></span></p><p><span><span><b>REMOTE DETAILS: </b>You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:</span></span></p><p><span><span>Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. <u>Dial-up, satellite, WIFI, Cellular connections are NOT acceptable</u>.</span></span></p><ul><li><span><span>Download speed of 15Mbps (megabyte per second)</span></span></li><li><span><span>Upload speed of 5Mbps (megabyte per second)</span></span></li><li><span><span>Ping Rate Maximum of 30ms (milliseconds)</span></span></li><li><span><span>Hardwired to the router</span></span></li><li><span><span>Surge protector with Network Line Protection for CAH issued equipment</span></span></li></ul><p><span><span> </span></span></p><p><b>Anticipated hourly range: </b>$18.10 per hour - $25.80 per hour</p><p><i><b>Bonus eligible: </b></i>No</p><p><i><b>Benefits: </b></i>Cardinal Health offers a wide variety of benefits and programs to support health and well-being.</p><ul><li><p>Medical, dental and vision coverage</p></li><li><p>Paid time off plan</p></li><li><p>Health savings account (HSA)</p></li><li><p>401k savings plan</p></li><li><p>Access to wages before pay day with myFlexPay</p></li><li><p>Flex