Sr. Analyst, Process

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Company: Oak Street Health

Title: Sr. Analyst, Process (Central Ops.)

Location: Treehouse

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients’ communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.

For more information, visit www.oakstreethealth.com.

Role Description:

As Oak Street Health works towards providing an unmatched patient experience we are embarking on a major initiative to build a world-class Service Operations team.This role will be responsible for the project management and change management of reporting and analytics efforts, enhancing Power BI dashboards, managing cross-functional data projects, and driving operational insights.

This role will also support change management initiatives, pilot innovation efforts, and ensure clear communication of data-driven recommendations to stakeholders across the organization. With frequent exposure to senior leadership and a focus on high-impact work, this position offers a unique opportunity to contribute directly to Oak Street’s strategic goals. The Senior Analyst will report to the Senior Manager of Continuous Improvement.

Core Responsibilities:

● Own and enhance Service Operation Power BI dashboards and data visualizations; ensure they meet evolving stakeholder needs and accurately reflect operational metrics

● Investigate and resolve data discrepancies across reporting tools and systems, ensuring consistency and accuracy in all reporting outputs

● Lead and coordinate more complex, cross-functional analysis and project work, using structured project management approaches to identify root causes and resolutions

● Maintain reports and respond to ad hoc data requests to support operational and executive decision-making

● Identify and recommend opportunities for continuous improvement based on data trends and operational feedback

● Maintain report access requests across Service Operations and manage license roster

● Support special initiatives and perform additional analysis or reporting tasks as needed

● Other duties, as assigned

What are we looking for?

● 3 to 5+ years of experience in data analysis, reporting, or business intelligence roles

● Demonstrated proficiency with Power BI, including DAX, data modeling, and visualization customization

● Experience working with cross-functional teams and senior leadership

● Solid background in project management, ideally with experience leading analytical or systems-related initiatives

● Strong communication and stakeholder engagement skills

● Analytical and strategic thinker who is intellectually curious

● Strong written and verbal communication skills

● Self-starter, able to drive initiatives with multiple stakeholders from beginning to end

● Demonstrated attention to detail and experience leveraging problem solving

● Quick learner comfortable with a high level of ambiguity

● Strong accountability and discipline against timelines and deliverables

● Interest, experience, and/or passion for healthcare and value-based care

● Proficient in Power BI, Excel, Powerpoint

● US work authorization

● Someone who embodies being “Oaky”

What does being “Oaky” look like?

● Radiating positive energy

● Assuming good intentions

● Creating an unmatched patient experience

● Driving clinical excellence

● Taking ownership and delivering results

● Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution i