Intern, Customer Solutions

If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal

 

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 602 locations and has about 9,600 employees in North America as of December 31, 2025.

 

Job Purpose

Seeking an energetic, responsible intern to join our team. In this position, you will be expected to learn the ins and outs of our daily routines and procedures, you will focus on learning how our organization runs. You will work to develop and maintain long-term operational relationships with our customers while providing first in class customer focused solutions.    
 

What you will do...

• Answer phone and email inquiries
• Identify customer needs and collaborate with Field Operations to help deliver their needs 
• Provide a consistently high level of Customer Service to all with a concentration to retain and build relationships
• Develop and maintain strong relationships with customers through individual efforts and involvement with Sales and Ops Teams
• Provide timely and accurate quotes/reservations that lead to accurate invoicing
• Be a part of a dedicated team that resolves customers needs and coordinates rental activities through the Field and Branches
• Escalate all issues when fulfilling deals where pushback is given on customer needs and deals
• Become knowledgeable of the Herc Way and how the team does business daily   

Requirements

• Currently enrolled at a college or university and pursuing a bachelor’s degree and are in your junior or senior year
• Excellent written and verbal communication skills.
• Proficient computer skills, including Microsoft Office Suite (Excel, Word, and PowerPoint)
• Ability to work between 20-30 hours/week.
• Ability to type 30wpm
• Work in the FSC (Corporate Office) 
• Complete any assigned training via Herc U

Skills

 

Req #: 67898

Pay Range: tbd 

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

 

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

 

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

Healthy Pregnancy Program

Tobacco Cessation Program

Weight Loss Program

 

Building Your Financial Future

401(k) plan with company match

Employee Stock Purchase Program

 

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

 

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Accident Insurance

 

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, ma