Customer Service Advisor - French Speaker

About us 

We are in business to save independent retail in Europe!

Across our towns and city centres, unique neighbourhood shops have been overshadowed by large chains and e-commerce giants. To combat this, we’ve created a BtoB wholesale marketplace designed to help independent retailers to compete against larger competitors and thus maintain a connected community of stores, brands and shoppers in the places we live.

Established in 2019 in France, we’ve since expanded to other European countries, including Spain, Germany, UK and the Netherlands. Driven by our commitment to customer satisfaction, we constantly innovate to develop cutting-edge tools and services that set new standards in the market.

Get in touch if you are looking to join a purpose-driven, international team that revolutionizes an old-fashioned industry!

Together Let’s Rewild Retail! 

About your role:

As a Customer Service Advisor, you will join the Operations team, which is at the heart of Ankorstore business. The Operations team’s vision is to ease our customers’ life while proposing them great services. You will be in charge of managing our customers’ requests and making sure we provide them with everything they need.

• You will be the front line, go-to resource for customer questions and platform issues

• You will Support our Brand and Retailer partners with their requests, needs, and issues through a variety of channels including phone, email and chat 

• You will take care of complex issues regarding our marketplace Operations and find solutions to solve them as fast as possible

• You will be involved in our continuous improvement process and propose new ideas or areas of improvement

• You're a team player and you like to support people.

What we are looking for:

• 2+ years of Customer Care, Sales, or related experience

• Relevant experience in a similar role is a plus

• You are a real problem solver

• You speak French and English on a proficient level

• Italian is a plus

Most important qualities to succeed in this role :

• Excellent written and oral communication skills

• Empathetic and understanding towards our customers’. Our mission is to ease our customer life, and we want to stick with this

• Organised, disciplined, and attention to details

• Confident adapting to a fast-paced company environment

• Demonstrated ability to successfully multi-task as our customer needs may be complex

What’s in for you:

• Work with a very ambitious & mission driven team! 

• Strong values, a real purpose-driven company, in an international environment

• A highly dynamic environment in a fast scaling company at a stage where you will able to shape things autonomously and participate to the future of the organisation

• A real playground for development with exciting career opportunities, locally or internationally, with strong mentors

• 35 hours per week - Monday to Friday - Our opening hours are 8:45 AM to 6 PM at the moment

• Partial work from home (up to 3 days a week) depending on your level of performance

• Location: Lille - Euratechnologie.

Benefits:

At Ankorstore we offer a versatile range of benefits to support employees' well-being and work-life balance, fostering personal growth within an innovative and adaptable work environment.

• All of our employees are automatically covered by Health Insurance & Life Insurance. Our Health Insurance (Mutuelle) and Life Insurance (Prévoyance) are Sidecare

• We have partnered with Swile to provide you with meal vouchers

• You will have access to Leeto a platform that provides you with exclusive discounts, cultural activities, holiday vouchers and more

• Enjoy health benefits through Class Pass, offering you the flexibility to attend in-person classes, digital sessions, or wellness workshops, keeping you active and engaged

• 25 days of paid leave + 10  RTT +/-

• 50% of the annual/monthly/weekly ticket for public transportation

• 360Learning, a dynamic learning platform offering engaging, customized trainin