Senior Business Manager, Retail Bank Pricing and Product Strategy – Savings Team Lead

Senior Business Manager, Retail Bank Pricing and Product Strategy – Savings Team Lead

Join the team driving the future of our Retail Bank. As the Senior Business Manager on the Savings Product & Pricing team, you will manage a dedicated team to optimize pricing, accelerate deposit growth, and execute a forward-looking product roadmap. You will play a pivotal role in integration, customer experiences, and the launch of next-generation savings solutions that define our market position.

Key Responsibilities Include:

Strategic Leadership & Product Roadmap

• Visionary Planning: Lead the Savings pricing and product strategy lane, developing a multi-year roadmap that defines our "future state" offerings.

• New Product Innovation: Direct the end-to-end launch of a new Savings product, targeting Q1 2027.

• Product Growth Agendas: Develop dedicated growth strategies and product agendas for each of our Savings products, including 360 Performance Savings and our Kid’s Savings product.

Pricing & Growth Optimization

• Dynamic Pricing: Lead the interest rate strategy for Savings products, taking into account competitor game theory and balancing our deposit growth needs with profitability targets.

• Segmentation: Advance our deposit growth segmentation framework to drive towards a future with more segmented product, pricing, and marketing strategies.

Customer Integration & Experience Improvement

• Strategic Integration: Partner with the integration team to provide seamless customer experiences and to maximize deposit retention during savings migration waves.

• Customer Experience (CX): Collaborate with Product partners to identify, size, and prioritize enhancements to the digital and product experience.

Analytics & Market Intelligence

• Trend Analysis: Monitor macro-economic trends, industry benchmarks, and competitor moves to proactively adjust our growth strategies and forecasts.

• Forecasting Enhancements: Analyze deposit flow trends and collaborate with Data Science and Forecasting teams to refine and improve the accuracy of our predictive models.

Strategic Partnerships: Lead high-impact collaborations across different lines of businesses and stakeholders including Finance, Balance Sheet Management, Data Science, Corporate Strategy, and Legal/Compliance.

General Responsibilities:

• Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior

• Business ownership: Have an ownership mindset, and potentially P&L accountability for a business segment. Strategic planning with a 1-6 month horizon

• Leadership: May manage and develop a team of analysts. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One

• Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics

• Marketing: Lead direct to consumer marketing efforts for select products, and strategic intent for products distributed through various channels. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies

• Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis

• Execution: Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently

• Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability

• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management

• Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business