Software Licensing Specialist

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Software Licensing Specialist

Reports to: Sales License Compliance, Senior Director

Location: Boston, MA - Hybrid

Your Impact

The Software Licensing Specialist will execute advisory engagements to provide education and guidance around the proper use and management of PTC software. They will also conduct usage assessments to understand a customer’s position with respect to their existing product entitlements and deployed PTC software.  This customer-facing position will need to coordinate with a variety of internal and external contacts to obtain relevant data, validate and present assessment findings, negotiate fair resolutions, and close engagements in a timely and professional manner.  As a representative of PTC, the individual will need to serve as a credible source for licensing knowledge and business practices.

Your Team

PTC’s License Compliance and Advisory Services is a global organization chartered to protect PTC’s intellectual property by delivering services to manage and promote the proper use of PTC Products.

Your Day-To-Day

• Executes high quality and professional software license program activities (Advisory, Usage Assessment, and Anti-piracy) with the timely accomplishment of project plan goals to gain a thorough understanding of a customers’ PTC product usage and provide accurate licensing guidance  
• Actively builds and maintains relationships with Legal, Finance, Operations, Sales, Partners, and Customers by establishing trust through accurate knowledge sharing, licensing guidance, and transparent engagement activities
• Effectively manages expectations of stakeholders throughout the project lifecycle and progresses engagements through active listening and persuasively articulating, both verbally and written, status and direction, while bringing compliance issues to successful resolution
• Demonstrates balanced, impartial, and timely judgment when making decisions on the customer engagement
• Qualifies potential engagements to determine most effective strategy, scope, and approach through data mining, interpretation of license agreements, analysis of transaction history, and understanding customer relationship
• Self-motivates to independently achieve personal and team objectives

Skills and knowledge most relevant to the job:

• Ability to interact diplomatically and professionally with internal and external customers
• Excellent communication, interpersonal, presentation, and negotiation skills
• Strong analytical skills with attention to detail
• Proven ability to plan and execute effectively to meet business objectives
• Strong organizational skills and ability to multi-task

Basic Qualifications

• Bachelor's Degree preferably in Business Administration, Finance, Accounting, Operations, Management Information Systems, Computer Science
• 1-3 years of experience in a related field
• Proficient with Microsoft Office applications
• Knowledge of the software commercial lifecycle as well as software licensing, support and legal processes preferred