Implementation Lead

Overview

Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.

 

The Implementation Lead is responsible for leading the successful execution of new client and product implementations, ensuring solutions are delivered on time, within scope, and with full operational readiness. 

 

This role serves as the primary implementation lead across internal teams and external clients, driving execution from initiation through go-live and post-launch support. The Implementation Specialist operationalizes defined requirements into execution plans and ensures alignment across all stakeholders. 

 

This role partners closely with Technical Business Analysts, IT, Operations, Product, and Client Success to ensure seamless delivery in a regulated healthcare environment. 

The successful candidate will report directly to the SVP, Enterprise Implementation. While the position offers location flexibility, occasional travel will be required as needed. 

 

 

Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming , Illinois; residents are not eligible.

Responsibilities

Implementation Planning & Delivery 

• Develop and manage end-to-end implementation plans aligned with contractual agreements and operational capabilities  

• Define scope, milestones, timelines, dependencies, and success criteria  

• Operationalize defined requirements into execution plans  

• Prepare Statements of Work (SOWs) and detailed delivery timelines  

 

Cross-Functional & Client Coordination 

• Serve as the primary point of contact throughout the implementation lifecycle  

• Lead client and internal kickoff meetings to establish expectations and milestones  

• Coordinate execution across clients, technical teams, and internal stakeholders, including facilitating regular project meetings to track progress, deliverables, and risks  

 

Risk, Dependency & Issue Management 

• Identify, track, and proactively mitigate implementation risks and dependencies  

• Monitor project progress and surface issues early with recommended solutions  

• Escalate risks and concerns appropriately to leadership  

 

Readiness, Go-Live & Post-Launch Support 

• Establish and validate readiness across product, technical, operational, and client dimensions  

• Lead go-live planning, execution, and decision-making  

• Coordinate post-implementation hypercare support and issue resolution  

 

Client Enablement & Communication 

• Conduct product demonstrations and implementation-related training  

• Recommend best practices aligned with CCS services and industry standards  

• Maintain proactive, clear, and solutions-focused client communication  

• Gather and document client feedback for continuous improvement  

 

Compliance & Quality 

• Ensure adherence to Medicare, Medicaid, HIPAA, and private insurance requirements  

• Maintains a high degree of confidentiality at all times due to access to sensitive information. 

• Participate in Continuous Quality Improvement (CQI) initiatives  

• Document implementation outcomes and improvement opportunities  

• Abides by all regulations, policies, procedures, and standards 

Desired Outcomes

• On-Time, On-Scope Delivery: Implementations consistently delivered according to agreed timelines, scope, and success criteria  

• Operational Readiness at Go-Live: Solutions launch with minimal disruption and are fully executable by operations teams  

• Reduced Post-Launch Issues: Decrease in defects, escalations, and rework during hypercare and post-go-live phases  

• Stakeholder Alignment: Strong alignment across internal teams and clients, with minimal confusion on roles, scope, or deliverables  

• Effective Risk Management:<