Service Advisor - Fowler Kia Longmont

Job Details

Job Location: Fowler Kia - Longmont, CO 80504Salary Range: $60,000.00

Automotive Service Advisor – Fowler Kia of Longmont

Picture this scenario:  Charlie has a big day lined up at work, important managers will be in the building and this is Charlie’s opportunity to show that no one deserves the available promotion more.  Charlie wakes up early, eats a great breakfast and is ready to conquer the day Charlie walks outside, gets in the car and when trying to start it, nothing happens.  Everything that Charlie has been preparing for has now been interrupted by something uncontrollable.  Charlie needs someone that can get the day back on track, someone that can take away some of the stress of car problems and someone that can help Charlie be Charlie instead of the employee that has to use car trouble as an excuse.  Can you be the person that understands Charlie’s predicament?  Can you help diffuse the situation, use clear communication and show the empathy that Charlie needs to hear and feel?

At Fowler Kia of Longmont, we are looking for compassionate individuals that care about other humans and want to be part of a solution.  We want you to be part of an environment where you impact people’s lives by restoring their transportation as quickly and seamlessly as possible.

Job Responsibilities

 

§  Understand that our business and success revolve around our guests

§  Listen to our guests and clearly communicate repair needs to technicians

§  Advise recommended/additional services based on the individual guest

§  Provide accurate estimates and timelines for repairs/maintenances

§  Stay connected in constant communication with each guest throughout the repair process

§  Inspect repair quality and ensure that all work is completed

§  Notify our guests when vehicles are ready for pick up

§  Review and simplify repairs performed and associated costs with every guest

§  Actively present the guest’s vehicle to them after service to stand by our work performed

§  Understand the inconvenience and emotion that stem from a broken vehicle and show empathy

§  Communicate needs and roadblocks with management allowing them to have your back

§  Exceed Customer Satisfaction Index (CSI) scores in accordance with manufacturer standards

Requirements

Valid Driver's License and MVR acceptable to our Insurance Carrier

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to sit.  The employee is occasionally required to climb or balance; walk and stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Language Skills