Commercial Account Manager

Commercial Account Manager 

About Site

Catalent's Chelsea, Massachusetts site (Greater Boston area) specializes in inhalation and oral drug development and manufacturing, with expertise in spray dry dispersion, dry powder inhalers, and bioavailability enhancement technologies. The site supports programs from development through commercial manufacturing and serves as a key part of Catalent's global oral and specialty delivery network. 

Position Summary 

We have an opportunity for a Commercial Account Manager to join our team and act as the primary site contact for assigned customer accounts. In this role, you will ensure customer satisfaction by managing the commercial process and driving continuous improvement. You will build strong relationships with key stakeholders and provide a consistent experience while promoting the Catalent brand. This position is ideal for someone who enjoys working in a fast-paced environment and values collaboration and accountability. 

Shift: Monday – Friday 1st shift 
Location: 100% onsite at our facility in Chelsea, MA 

The Role 

• Serve as the primary commercial contact for assigned customer accounts, acting as the voice of the customer, and ensuring successful execution of commercial manufacturing programs. 

• Partner with customers, operations, planning, finance, quality, and supply chain teams to align forecasts, demand plans, and production requirements. 

• Lead onboarding and integration of new commercial clients as programs transition from development and PPQ into routine commercial manufacturing. 

• Develop and implement scalable account management, forecasting, and planning processes to support the site's continued commercial growth. 

• Drive cross-functional communication, issue resolution, and strategic relationship management while balancing customer expectations with operational capabilities. 

• Perform additional duties as needed. 

Candidate Minimum Requirements 

• Bachelor’s Degree is required. 

• Minimum of 3 years of experience in commercial account management, strategic account management, commercial operations, customer-facing operations, supply chain, planning, or related client-facing roles. 

• Experience managing customer relationships and coordinating across multiple internal stakeholders in a manufacturing, CDMO, pharmaceutical, life sciences, or other complex operational environment. 

• Experience supporting forecasting, demand planning, SIOP/S&OP, or commercial execution activities. 

• Strong communication, relationship-building, and cross-functional collaboration skills. 

• Demonstrated ability to manage multiple priorities, solve problems, and operate effectively in a fast-paced, evolving environment. 

• Proficiency with Microsoft Office applications; experience with ERP systems preferred.