Service Delivery Center - Software Analyst

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.   The exceptional EY experience. It's yours to build.   EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.  

Technology Consulting, Non-Financial Services, Consultant – ServiceNow: Primary location for this role is in GA.

 

EY is the only professional services firm with a separate business unit (“FSO”) dedicated to the financial services marketplace. Our FSO teams have been at the forefront of every event that has reshaped and redefined the financial services industry. If you are passionate about rallying together to solve the most complex challenges in the financial services industry, join our dynamic FSO team!

 

You’ll get to work on cutting-edge, disruptive technologies and assist with building and implementing new technology solutions and products to address challenges faced by the banking industry.

 

The team

 

Our Risk Technology Solution Delivery practice helps clients modernize systems, processes, and products to enhance business and customer-facing platforms and services to support high performance in a rapidly changing, competitive environment. The team leverages eGRC platforms, Microservices, Cloud, API Management, and open-source technologies to enable end-to-end automation with safe and sound architecture at optimum cost.

 

The Risk Technology Solution Delivery team is changing how clients interact with their customers, employees, and partners. We are modernizing their applications, creating new ones, and driving business efficiency across their ever-changing platform and channel infrastructures. Everything we do centers around this simple story.

 

What we look for

 

We seek highly motivated ServiceNow consultants to successfully deliver ServiceNow solutions and services in a client consulting environment with a dedicated team of industry-experienced resources.

 

Your key responsibilities

 

The ServiceNow consultant will be responsible for active participation in Agile development methodologies, including sprint planning, daily stand-ups, and retrospective meetings. Key responsibilities include designing and developing robust applications, workflows, forms, and reports across core ServiceNow modules like ITSM, IRM, SPM, and CMDB, ensuring alignment with business requirements and seamless integration with other systems. This role also involves providing technical guidance to junior developers and end-users, actively participating in all stages of the development process, and staying abreast of the latest ServiceNow technologies, best practices, and industry trends. Furthermore, the role encompasses advising customers on optimizing business processes through ServiceNow, conducting rigorous testing of ServiceNow configurations, addressing issues, and ensuring solutions meet desired outcomes. This includes troubleshooting and resolving technical issues related to ServiceNow implementations and collaborating effectively with support teams to provide timely resolution to incidents and problems.

 

 

Skills and attributes for success

• Assist Engagement Lead in workshops to gather agile user stories/epics/features using ServiceNow Agile or client-preferred Agile software.
• Direct customers on best practices across ServiceNow products and platforms.
• Develop Offerings, Solutions, and Designs for ServiceNow product implementations.
• Development of client-specific reporting needs, including Performance Analytics.
• Interface with ServiceNow technical product teams as needed.
• Prepare all client-facing and internal de