Business Consulting - Healthcare - Patient Access - Manager

At EY, we’re all in to shape your future with confidence. 

 

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.  Join EY and help to build a better working world.

 

Today’s healthcare environment in the post-COVID era is undergoing rapid change and transformation.  As healthcare organizations seek to stabilize operations and plan for a financially sustainable future, they are challenged to integrate transformative technology (Artificial intelligence, automation, etc.), adjust to patient-focused operations, and maintain operational discipline to withstand increasing financial pressures. As a manager within our Health consulting practice, you’ll work with clients across the healthcare industry, from hospitals and integrated delivery networks to commercial and governmental insurers. You’ll use your industry knowledge and relationship skillsets to assist our clients in transforming operations to meet the evolving demands of today's healthcare market.

 

The opportunity 

As part of EY’s Health consulting practice, you will work with these clients across the country in solving complex problems in today’s rapidly changing healthcare environment.  We currently are seeking a highly motivated Manager, with a focus on provider operations, specifically patient access to manage client engagement teams, work with a wide variety of clients to deliver professional services and manage business development activities on strategic and global priority accounts.  

 

Your key responsibilities 

You’ll spend most of your time teaming with our provider team working with a broad spectrum of not-for-profit and for-profit healthcare clients, including hospitals, healthcare systems, physician practices and academic medical centers, to assess and redesign clinical processes. 

 

As a Manager in our Health consulting group focused on Provider Operations, you’ll work with clients across the following areas: 

• Operational improvement 
• Benchmarking and financial quantification 
• Cost reduction/revenue enhancement 
• Workflow redesign 
• Patient access initiatives including template management, template optimization, and scheduling algorithms

 

Skills and attributes for success 

• Effectively manage and motivate client engagement teams with diverse skills and backgrounds. Foster an innovative and inclusive team -oriented work environment. Play an active role in counselling and mentoring junior consultants within the organization 
• Foster relationships with client personnel at appropriate levels. Consistently deliver quality client services. Drive high-quality work products within expected timeframes and on budget. Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes 
• Cultivate and manage business development opportunities. Understand EY and its service lines and actively assess/present ways to serve clients. Develop and maintain long-term client relationships and networks 
• Demonstrate in-depth technical capabilities and professional knowledge 

 

To qualify for the role you must have 

• A bachelor's degree and approximately 5 years of related work experience; or a master's degree and approximately 4 years of related work experience 
• Approximately 4 years of healthcare consulting experience, preferably with prior experience as a manager (or above), in a consulting firm or in a management role within industry 
• Required experience with patient access and centralized contact centers.
• Ability to lead patient access initiatives which includes clinician management, template management, template optimization, referral management, and scheduling algorithms. Experience should include assessment, design, and implementation of template optimization and scheduling algorithms within an ambulatory setting.
• Experience with centralization of patient access functions, including contact center staffing models and technology for various engagement channels
• Ability to read and interpret hospital financial statements and contract terms, utilize complex financial models, experience with operational process mapping and experience with healthcare cost reduction planning and implementation 
• Experience with healthcare organization M&A,