Director (m/f/d) GNP Global Accounts

Responsible for the Management of selected Global Accounts within the NVO program (GNP) amongst which a top three Hapag-lloyd Ag volume customer

Define volume targets in close cooperation with the GNP Teams in the Regions

Serve as trade sponsor in close cooperation with the respective GNP satellite

Own and drive strategic S2030 projects as GNP representative

Representing GNP across the world in both external and internal events

Close alignment on trade & customer strategy with internal key stakeholders, such Trade Management, Regions, Areas, Cargo Control Center

Setting annual customer strategy in close alignment with Regional Account Managers

Monitor and drive customer performance, as well as company objectives in line with company strategy

Build up close relationship to senior customer point of entries to ensure Hapag-Lloyd strategy is met

Monitor business segmentation throughout the year in line with HL trade strategy and take corrective actions if required

Serve as a key escalation point for our customers

Perform regular customer QBR’s (Quarterly business reviews) /negotiation meetings. This may include travel both regionally and globally

Understand our customer business model, needs and requirements

Overall responsibility for the usage of opportunity related tools, such as pipeline, Book of Business

Ensure sufficient opportunities are captured to meet annual customer volume target

Actively drive Push & Pull Interactions with Regional GNP Teams

Follow up on CES (Customer Experience Survey) result for the customers in the portfolio

Relevant professional experience in a comparable commercial position with a minimium of 5-10 years experience 

Experience in handling large NVOs and understanding their mindset and behavior

Capable of working under pressure and handling senior customer representatives

Proven sales ability and negotiation experiences

Proven leadership skills and track record of convincing various stakeholders

Clear Communication with impact, either verbally or in writing

Analytical skills with the ability to identify market opportunities, as well as good problem-solving and organizational skills

Experience with CRM Salesforce preferred

Proficient in Microsoft Office including Word, Excel, PowerPoint, Outlook and MS TEAMS

Ideally knowledge of Hapag-Lloyd Ag systems

Good communication skills and fluent in both verbal and written English (German is a plus)

Excellent interpersonal and proven analytical skills

Ability to recognize and attend to multiple facets in issues and problems, as well as to come up with creative solutions to solve problems

Receptive and able to grasp new ideas and motivation for self-development

Open-minded, resilient and agile personality

High degree of self-motivation and self-reflection