Associate Director - Insight & Strategy

What this is about

As an Account Director in our new Cologne office, you will be a founding member of the team that brings the C Space Way to the Central and Eastern European Region. You’ll be part of a small, entrepreneurial team and reporting into the Head of the Region. You’ll be responsible for the success of consultancy projects and growing key accounts as well as contributing to the future strategy of this new business unit.

Within this role you will:

• Lead key client accounts and projects: advise clients on critical business challenges, through insight-inspired consultancy
• Manage varied and multi-method insight and co-creation projects
• Grow accounts through building high-performing teams and strong relationships with clients
• Help to shape a new business unit: apply industry and market knowledge to help shape the future of the business
• Drive thought leadership: speak at conferences, drive marketing content, generate fresh thinking and creative solutions
• Secure new clients and own a target, with support from the sales team

 

This is for you, if…

• You believe in the power of the consumer to drive change. You have strong consulting and/or client-side experience (across branding, customer experience, innovation or marketing) and are experienced in varied and multi method primary research and co-creation projects (quantitative, qualitative, online and F2F)

• You’re collaborative and a strong relationship builder. You get your energy from working with others and getting the best from individuals and your team. You can manage relationships with both senior and junior team members and clients. You’re a strong communicator (written and verbal) and able to tailor your style to different audiences.
• You’re highly adaptable and thrive on ownership. You’re able to work autonomously at pace and multi-task. You’re make judgement calls about how projects should run and can help a team be flexible when beneficial. You have a growth mindset, embrace feedback and learn quickly.
• You’re insightful and entrepreneurial. You have a creative outlook, always on the lookout for how we can add most value to our clients, and able to act on instincts and drive new opportunities forwards.
• You’re globally minded and culturally astute. You’ve strong written and verbal English alongside a second language (German, French or another European Language). You’re conscious and adapt to differences in culture across organisations, teams and markets.

 

About C Space

We’re a pioneering insight and innovation consultancy. We build customers into the ways brands work, to create better products, experiences, and brands. Our belief is that stronger, deeper relationships with customers is a business advantage that drives growth. Over the years C Space has helped clients across industries grow by developing new products, services and communication together with their customers.

 

From April 2022, we’ll be building a new team on the ground, in Cologne, Germany. We believe that while the challenges of today are global and complex, change that matters starts at a local level. It starts with stronger relationships, deeper understanding, and real, human connections.

We’re a diverse, global team. With offices in Boston, Cologne, New York, San Francisco, London and Tokyo. Most C Spacers speak multiple languages, and we place great importance on power of diversity and cultural closeness in impactful consulting. We are very keen to receive applications from people with a full range of life and work experience – talented, creative people with their own voice, own ideas and perspectives.

For us, relationships are the source of results. Building long-lasting relationships with our clients and within teams is the key ingredient to our success. Most of our clients have worked with us for a number of years and about 80% keep coming back for more every year. Over the last year we have won six insight and innovation awards.  

We’re agile and outcome lead. We don’t just focus on finding the ‘truth’ but more importantly on leveraging that truth to influence decisions that matter in our clients’ organisation. Our business is organised around key client-centric capabilities: Behavioural and cultural insight; Customer Closeness; Customer Experience; Innovation.

We pride ourselves on a friendly, non-hierarchical and high-performing culture. We love people who are self-starters, see the glass as half-full and thrive in a fast paced, entrepreneurial environment: six directors of the EMEA business have started their career at C