Sr. Consultant, Product Management

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Senior Consultant, Product Management role requires market problem and client experience assessment, product requirements definition, and working with development teams to help deliver product enhancements. The solutions we provide are centered on enabling clients to work with Visa through on demand cloud software across multiple functional areas including client support, IAM/SSO, knowledge management, and self-service tools. We are looking for a senior consultant who champions a customer-first digital native mindset and is passionate about developing web/digital service experiences from conceptual design to product requirements to development and client delivery.
Key Responsibilities 
-   Drive the tactical roadmap, defining product and market requirements by understanding the needs of clients and strategy from Senior Director
-   Establish detailed business requirements and specifications for existing and new services and products. Create user stories and document product requirements, develop well-formed features specifications and acceptance criteria 
-   Work with UX/CX team to ensure requirements translate to mockups and meet interaction and design requirements for clients
-   Monitor day to day performance of our platforms, analyze trends, create, and lead initiatives that will improve customer experiences
-   Collaborate with cross-functional development team (Client Services, Product, Technology, UX Design) to define key milestones such as development, testing, integration, design, client support, and product delivery.
-   Manage post-release feature management measurement of adoption, performance, and the need for reiterations for release in collaboration with product marketing and client success team
-   Analyze data to provide actionable product insights and define product capabilities, assessment of operational data required
-   Proactively identify gaps in the current product offering and lead the effort to develop solutions that drive business value
-   Provide support to the various internal customer support teams to help streamline product rollout
-   Develop concise product materials to document the product features to educate stakeholders (e.g., Product Guides, Integration Guides, Release Notes)

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
- Ability to work with internal product development and engineering teams to deliver products on schedule and with great quality. Comfortable in a heavily matrixed organization.
- Familiar with software development methodology, story, and requirements definition
- Strong analytical and problem-solving abilities, ability to use hard data and metrics to back up assumptions and evaluate outcomes
- Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment
- Outstanding communication and presentation skills
- Ability to understand both business and technical concepts.
- Experience with Jira, Jira Align or other agile tools is preferred but not required-
- Strong product management experience or ability to demonstrate fast paced learning of Product Management skills, plus formal Product management training
- Formal Product Management training is desirable
- Bias for action and self-starter mentality

Preferred Qualifications:
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.