Senior Account Executive

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Responsible for onboarding new participants and provides operational support to issuers, acquirers, processors, and network-to-network partners. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

This candidate will be responsible for onboarding and ongoing support of clients within Operations such as Issuers, Issuer Processors, Program Managers and PIN Debit Networks. The Issuer Operations Team Senior Account Executive manages the onboarding of their assigned clients, drives ongoing compliance to Discover Network rules, regulations, applicable agreements, and program documents. Account Executives also provide day to day support of their clients through research, response, compliance monitoring, risk mitigation and escalation while also working in collaboration with our Discover Network and PULSE sales teams on new programs. This candidate will function as a primary operations contact to their clients and trusted advisor regarding operational challenges impacting Discover acceptance by working with partners, as well as internal business stakeholders, on the identification, investigation and resolution of acceptance and transaction processing issues as well as working to quickly address and resolve partner concerns/challenges. Additionally, this candidate will work to ensure that our program documentation and technical specification requirements are fully understood and followed in order to increase and maintain Discover acceptance and help our partners better realize their business goals.

Responsibilities

• Seeks opportunities for improvement within the department. Supports department-level analytics and reporting tasks.
• Supports local teams to expand services and acceptance footprints. Boards new partners on to network.
• Provides day-to-day support for acquirers, network-to-network partners, issuers, and processors by researching complex situations and supporting the participants on all aspects of operations, and managing participant operational relationships.
• Supports participants through the release process by managing and coordinating certification, ensures the participants are in compliance with operating rules and regulations, and engaging the participants to support key initiatives.

Minimum Qualifications

At a minimum, here’s what we need from you:

• H.S. Diploma or GED
• 2+ years experience with Payments, financial services, or related
• In lieu of education, 4+ years experience with Payments, financial services, or related

Preferred Qualifications

If we had our say, we’d also look for:

• Bachelor's Degree in Business, Technology, Finance, Engineering or related
• Payment Services experience
• Experience with electronic payments in the merchant processing card industry (such as with acceptance of Credit/Debit/Prepaid /Chip cards and digital wallets)
• Experience working with Acquirers, Merchants, Issuers, Processors and electronic payment POS software developers and POS gateways (“VARs”)
• Experience using Salesforce.com, Teradata, SQL, Snowflake, Tableau and Blueworks
• Experience troubleshooting, researching and resolving transaction technical issues
• Excellent internal and external client communication and management skills
• Strong aptitude for planning, presenting and organization
• Ability to understand obligations outlined in program, contract and technical requirement documents
• Strong PC competency including MS Office products: Excel (advanced), Access (advanced), Visio and Word
• Strong problem-solving skills

#li-cs1 #remote

Application Deadline:

The application window for this position is anticipated to close on Jul-02-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $65,000.00 to $109,800.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to,