Senior Manager, Customer Solutions - Collaborative Planning Forecasting and Replenishment (CPFR)

Location(s):

United States of America

City/Cities:

Rogers

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

February 28, 2025

Shift:

Job Description Summary:

The Senior Manager Customer Solutions CPFR will serve as the customer facing supply chain subject matter expert for key retailers supporting all routes to consumer, including DSD, e-commerce and Warehouse.

As part of the NAOU Customer Operations team, this position will collaborate with NAOU sales teams, key business operations and independent bottlers to develop and execute joint Customer and Coca-Cola initiatives that drive revenue, improve efficiencies, and meet customer expectations of the Coca-Cola Commitment.

What You’ll Do for Us

• Analyze DC/store-level inventory and using customer’s proprietary data systems to forecast and meet customer In-Stock and OTIF (On-Time/In-Full) objectives.
• Gain alignment between customer and internal stakeholders on sales forecast and customer’s replenishment system settings

Analysis Requirements

• Analyze and make adjustments to the Customer-level forecast on a 3-week to 17-week horizon to ensure forecast accurately represents expected sales. Expectation of 95-98% accuracy.
• Identify current or future risks to maintaining high in-stocks/OSA and recommend or execute interventions to protect the physical and digital shelf.
• Detailed analysis of inventory and inventory pipeline, with clear indication of potential problems or opportunities.
• For constrained supply or allocations, the CPFR leaders analyze and manage the best approach for use of available inventory – to include specific customer settings that determine orders.
• Extensive OTIF analysis to identify biggest service opportunities.
• Communicate progress on key customer scorecard measures to all internal and customer stakeholders, with root causes and recommend action plans for improvement (In-stock, In-full, On-time, etc.)
• Build new capabilities to analyze customer replenishment data more effectively and efficiently.
• Manage limited supply and allocation process with customer (buyer/replenishment and category manager) and internal stakeholders
• Collaborate with Sales and with the Customer on event/promotion strategies and system execution approach. Maintain strong relationships with Buyer, Category management, replenishment and supply chain.
• Update Customer forecasts and share detailed Customer POS and Order forecasts back with internal stakeholders.
• Partner with Supply Chain and OTC to build and execute plans that improve overall service and supply chain efficiency.
• Ensure/Validate correct customer and internal set-up for new items, discontinued items, and expanded distribution.
• Support and develop tools that enable Coca-Cola bottlers to improve forecast accuracy and service levels with the Customer
• Actively participate in Customer meetings, representing any in-stock or inventory risks or opportunities. Effectively influence the Customer to ensure the right level of inventory is available for shelf or promotions.

Qualifications and Requirements:

• Bachelor’s degree or Degree/Program certification for Customer Collaborative Planning, Forecasting and Replenishment.
• Three years of retail customer supply chain experience (examples include sales forecasting, supply planning, logistics & transportation, Customer Service)
• Demonstrated bias toward leveraging latest technologies to modernize current replenishment practices
• Skilled translation and presentation of data into concise, pragmatic and relevant replenishment recommendations
• Well-developed collaboration, communication and influencing skills with a proven history of building healthy relationships that drive results
• This role requires proactivity, high attention to detail and high sense of urgency to address demand and supply opportunities in a collaborative, partnership driven approach

What We Can Do For You:

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.

Skills:

Communication, Consumer Packaged Goods (CPG), Contracts, Forecasting Process (Inactive), Key Accounts, Marketing, Microsoft Office, Microsoft Windows Office, Negotiation, Oral Communications, Persuasion, Pricing Strategies, Project Management, Relationship Management, Sales