Program Manager, Operations

A Specialty Path to Good Health
Upperline Health is the nation’s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.

Triage is temporary.
Treatment is transformative.

Upperline Health providers coordinate patients’ care among a team of specialists – physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients’ immediate and long-term health needs.

We put patients at the center of value-based care.

This is a remote position for applicants who currently reside in the following states: AL, AZ, FL, GA, IL, IN, KY, MI, SC, NV, PA, TN, TX. Travel expectations are 30-40%.

About the Operations Program Manager
The Operations Program Manager will lead the strategic planning, execution, and optimization of key programs that support nationwide clinic-based operations. This role requires a deep understanding of the healthcare landscape, along with strong cross-functional collaboration skills to drive program success. Currently, the Diabetic Shoe and Wound Care Programs fall under the Program Manager’s scope, with additional initiatives on the roadmap to drive clinical and financial performance. The ideal candidate is highly organized, results-driven professional with a passion for enhancing patient outcomes and improvement operational efficiencies.

What you’ll do:

Program Development and Management:

• Define program scope, objectives, deliverables, success metrics and reporting structures.
• Manage program execution, including vendor relationships, field rollout and communication, and internal key stakeholder alignment to ensure success.
• Analyze regional data to identify trends, inefficiencies and drive continuous process improvement.
• Monitor program performance, identify potential risks, and implement mitigation strategies.
• Establish and maintain program documentation, working with any needed internal groups on reporting, job aids, intranet resources or other necessary tools to execute the programs.
• Ensure all programs adhere to relevant regulatory requirements and compliance standards.

Process Improvement & Data-Driven Insights:

• Leverage business intelligence tools to track program performance and identify opportunities for optimization
• Develop and execute root cause analyses to identify bottlenecks and inefficiencies in workflows.
• Work closely with the Operations & Strategy team to create scalable solutions that drive operations excellence.

Cross-Functional Collaboration:

• Collaborate with operations, population health, revenue cycle management, finance, shared services, learning & development, legal, and procurement teams to ensure program alignment and success.
• Act as a liaison between internal and external stakeholders, including providers, regional leadership, and vendors.
• Lead cross-functional meetings and facilitate communication to ensure effective collaboration.
• Collaborate with marketing and communication teams to develop employee and patient education materials related to Diabetic Shoe and Biologics programs.

Vendor Management

• Manage vendor partnerships, ensuring compliance with service level agreements (SLAs) and quality expectations.
• Negotiate contracts and evaluate vendor performance to optimize service delivery and cost efficiency.
• Resolve patient and provider concerns related to product availability, ordering and overall experience.

Education and Support:

• Partner with learning and/or marketing to develop employee and/or patient education programs and materials related to relevant programs.
• Collaborate with regional leaders and healthcare providers to ensure patients receive appropriate education and support.
• Work with vendor and regional teams to resolve patient issues.

Required Skills & Competencies:

• Bachelor's degree in healthcare administration, business administration, life sciences, or a related field. Master's degree preferred
• Minimum of 2 years of experience in program management, preferably in the healthcare industry
• Strong understanding of diabetic foot care, biologic therapies, and the healthcare landscape
• Proven ability to manage complex projects and deliver results within defined timelines and budgets
• Excellent communication, interpersonal