Event Captain

Benefits:

• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

 Position OverviewEvent Captains monitor all aspects of Event Operations while ensuring the best possible experience for guests. They will also assist in event specific consultations and menu selections, as well as event scheduling and service. All Event Captains will exemplify our core values, connecting with guests in a professional manner to ensure excellence in service.  
The Event Captain reports to the General Manager, when necessary, the Event Captain reports to the Executive Chef, and Bar Manager. The Event Captain has a collaborative working relationship with other Event Captains and is expected to work in tandem with all FOH and BOH staff.
Core Duties & Responsibilities:

• Provide confident, hands-on leadership during all phases of events, including setup, service, and breakdown – lead by example
• Act as the on-site event lead and primary liaison between the client, hotel departments, and service staff
• Attend and conduct event pre-shifts to review timelines, floor plans, menus, service standards, and special client requests
• Ensure all event spaces are properly set according to BEOs, diagrams, and client specifications
• Monitor service flow, pacing, and guest experience throughout the event, and make adjustments where needed
• Lead and support Event Servers, Bartenders, and Support Staff by modeling hospitality, communication, and efficiency
• Be in constant communication with hosts, servers, bartenders, support positions and back of house
• Comply with sanitation standards and procedures according to health and legal regulations
• Use tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesy
• Ability to recognize an intoxicated patron and seek out management with any concerns about a patron that appears intoxicated
• Report all guest complaints to management immediately and follow our five steps for navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy
• Be up to date on Slack, with particular attention to the Announcement Board and the Events, Pre-Shift, and Product Updates channels, before you arrive for your shift
• Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift
• Arrive to work every day with a positive attitude, a willingness to learn, and prepared for the shift
• Ask for help when you need it; asking for help is a sign of strength, not a sign of weakness

Additional Duties & Responsibilities:

• Administrative duties including sending daily reports, money handling, deposits, voicemails, tip metric input, etc.
• Ensure daily reports are sent out after each close of event - respond to all immediate action items notes in reports
• Help to promote a safe and clean environment for co-workers, and guests; maintain the ABK mantra
• Be capable of covering any floor position when needed (for emergency purposes only)
• Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations, steps of service steps, and standards operating procedures.
• Build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
• Act in a professional manner and represent Death & Co / Gin & Luck graciously whether you are in house, traveling, or at another local establishment
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook

Physical Demands: 

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations

Required Qualifications: 

• 2+years of proven Server experience in a reputable establishment
• Highest levels of EQ and discretion
• Ability to work in a fast-paced environment while maintaining composure
• Strong multitasking and time management abilities
• Attention to detail, ensuring accurate order-taking and payment processing
• Outstanding communication skills with the ability to interact effectively with customers and team members