Senior Collections Officer – Multiple Departments Citywide (4308) (156713)

Company Description

• Application Opening: May 27, 2025
• Application Deadline: June 17, 2025
• Recruitment ID: CBT-4308-156713
• Appointment Type: Permanent Civil Service  
• Work schedule: Full time, Monday - Friday, Hybrid Telecommuting work schedule may be available up to 1 day per week

Department: Citywide
Job class: 4308 Senior Collections Officer
Salary range: $87,802- $106,782
Exam type: Class Based Test
Rule: Rule of 10
List type: Combined Promotive and Entrance

THIS IS A CITYWIDE EXAM

About:

Are you interested in supporting City departments problem-solve for homelessness, environmental sustainability, transportation, green spaces, public safety, and other key City services? If you are passionate about making a difference at the local level, are a curious and open thinker, and enjoy analysis, this job may be the right fit. This is a unique opportunity to get direct insights into how San Francisco’s $15 billion budget is used to provide high-quality services for residents, workers, and visitors. We are looking for candidates with a passion for public service.

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

In addition to establishing a career with purpose and opportunity for professional growth, the City offers excellent benefits that include: competitive salaries; medical, dental, and vision insurance; defined benefit retirement plan; deferred compensation plan; long-term disability insurance; life insurance; and a generous paid time off package.

Come explore first-hand the many opportunities that the City and County of San Francisco has to offer.

Job Description

The Senior Collections Officer performs responsible and specialized revenue collection work involving revenues due the City and County; is responsible for collection through personal and telephone contact, correspondence and legal action; sets up repayment schedules; maintains collection records; explains County policies and legal requirements; and performs related duties as required.  This class is the advanced-journey-level in the Collection officer series. Positions are distinguished from the next lower code of Collection Officer in that they perform the more difficult account collection work and may exercise lead direction over the latter class. 

Essential Functions

According to Civil Service commission Rule 9, the duties specified below are representative of the range of duties assigned to this job code, class, and are not intended to be an inclusive list.

1. Utilizes techniques such as skip tracing and research to locate debtors to help identify available assets and implement collection proceedings through personal and telephone contact, correspondence and legal action.
2. Obtains and verifies information related to debtor's employment, earnings, property holdings, credit, bank accounts, assets, and liabilities for collection of delinquent accounts.
3. Interviews and corresponds with debtors to determine ability to pay, elicit payments to seek debt resolution and to explain City and County policies and legal requirements to debtors, representatives, departmental employees, other agencies and the general public.
4. Uses computer programs to validate debt, document collection activities, communicate with co-workers via e-mail, and formally correspond with debtors.  Uses word processing and windows-based applications.
5. Prepares, implements and monitors repayment agreements.
6. Reviews, analyzes and validates debt to prepare accounts for legal enforcement, including developing case summaries, obtaining evidence and consulting with attorneys, claims adjusters, and other County departments and outside agencies.
7. Maintains records of data and information on collection cases.
8. May represent the City and County as plaintiff in small claims court and as witness during civil court hearings.
9. May train and provide lead direction to other collections personnel.

Qualifications

Experience