Environmental Services Guest Services Navigator

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Environmental Services Guest Services Navigator

                        

Location

Mayfield Hts

                    

Facility

Hillcrest Hospital

                     

Department

Environmental Services-Operations

                      

Job Code

I99988

                     

Shift

Days

                       

Schedule

7:00am-3:30pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career.

As the Environmental Services Guest Services Navigator, you will perform rounds on assigned units, addressing patient needs and concerns as needed. You will address issues promptly by collaborating with staff and utilizing all available support to both prevent further complaints and drive improvements. Exhibiting a high level of customer service, you can also assist patients, families, guests and visitors with finding local destinations, such as restaurants, shopping centers or exciting outing opportunities. This role offers an excellent way to expand your communication and management skills, all while making a direct positive influence in the Cleveland Clinic experience. 

A caregiver in this position works days from 7:00 a.m. – 3:30 p.m. with every other weekend and holiday rotation requirements. 

A caregiver who excels in this role will:   

• Meet and greet patients and visitors. 

• Perform daily visitation/interviewing of patients on assigned units with regard to EVS services. 

• Act as an information resource for patients and families. 

• Provide some concierge services to assist patients and guests with accessing information, driving directions, restaurants, shopping and amenities within the Cleveland Clinic and local community. 

• Assist with the quality control of the department cleaning process through the use of fluorescent marking program. 

• Assist in maintaining safety needs of patients. Corrects and/or reports safety, cleaning or maintenance needs. 

• Resolve EVS service issues and investigate complaints/concerns with the HEART model. 

• Consult patients, family members and caregivers regarding resolving complaints/concerns. 

• Participate in best practice initiatives, offer suggestions and support EVS management staff in satisfaction initiatives.  

• Coordinate patient needs with other departments. 

Minimum qualifications for the ideal future caregiver include:   

• High School Diploma/GED 

Preferred qualifications for the ideal future caregiver include:   

• One year of related experience 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/      

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to be mobile for extended periods of time
• Ability to operate a computer and other office equipment
• Ability to communicate and exchange accurate information
• Ability to move/transport items weighing up to 10 pounds (lbs.)
• Ability to move/transport equipment weighing up to 10 pounds (lbs.)
• Ability to move/transport carts weighing up to or more than 100 pounds (lbs.)
• Ability to inspect equipment
• Ability to clean, operate cleaning equipment and use cleaning products
• May come into contact with communicable diseases and/or body fluids

Personal Protective Equipment: