Internship - Customer Support

Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

We are currently recruiting for an internship located at our office in Chandler, AZ.

Role and responsibilities

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.

• Collaborate with customer support engineers to perform testing, analyze data, and support system maintenance.

• Assemble electrical equipment.

• Create reports for tests conducted, with results.

• Coordinate materials needed for projects.

• Prepare documentation for the progress of ongoing projects.

• Improve equipment and machines to ensure efficiency and reliability.

• Provide engineering support for troubleshooting.

• Work in a team environment alongside local experienced engineers.

• Solve real world problems in a team environment.

• Document and present findings in an end of summer presentation.

Education and experience

• Current student pursuing a Bachelors degree in an engineering field. Computer Science and Mechanical Engineering majors preferred.

• Proficiency with Microsoft Suite- Word, Excel, PowerPoint.

• Experience with Power BI a plus.

Skills

• Can observe and respond to people and situations and interact with others encountered in the course of work.

• Can learn and apply new information or skills.

• Basic experience with mechanical analytical techniques.

• Ability to derive conclusions from analysis and make practical recommendations.

• Must be able to read and interpret data, information, and documents.

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.

• Ability to complete assignments with attention to detail and high degree of accuracy.

• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.

• Result driven-demonstrate ownership and accountability.

• Identifies bottlenecks and drives improvements.

• Work independently or as part of a team and follow through on assignments with minimal supervision.

• Demonstrate open, clear, concise and professional communication.

• High energy, self-motivated team player with a strong desire to learn.

• Strong technical writing and presentation skills.

• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.

• Ability to interface with multidisciplinary groups including senior leadership.

• Strong leadership and ownership characteristics with a commitment to achieve results on time.

Other information

This position is located on-site in Chandler, AZ. It requires onsite presence to attend in-person work-related events, training courses and meetings and to further ensure teamwork, collaboration, and innovation.

Role within Office

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. 

• Occasionally required to move around the campus.

• Occasionally lift and/or move up to 20 pounds.

• May require travel dependent on business needs.

• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Role within the Fab

• Must be willing to work in a clean room environment, wearing coveralls, hoods, booties, safety glasses and gloves for entire duration of shift