Supervisor, Studio Fulfillment

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world. 

Job Description

NBC Universal is seeking a Supervisor to lead a driven and highly motivated team, primarily located in Englewood Cliffs, NJ, as part of the Program Operations team in Media Operations. This Supervisor role will lead a team responsible for client engagement and order fulfillment for secondary distribution of NBCUniversal content to third party licensees. The position serves as the liaison between the client, internal operations teams and third-party licensees in various locations globally, to ensure accurate and reliable completion and distribution of content. The ideal candidate will work collaboratively with the rest of the Program Operations team, Media Operations, Product and Engineering teams on executing fulfillment initiatives and workflow enhancements while developing strong partnerships with business partners across NBCUniversal. Reporting directly to the Manager of Program Operations, this position will aide in implementing short and long-term plans, pursue opportunities to further improve upon and automate the delivery process and increase service reliability.

Manage client engagement on behalf of GMO Program Operations – this may include hosting weekly meetings, reviewing issues or working with internal teams to meet client needs/manage expectations.

• Subject matter expert for all studio fulfillment program operations services, processes and related technology
• Oversee operations staff including performance reviews and employee issues, assisting with day-to-day operations and conducting training sessions
• Partner with GMO management team to implement new workflows that drive simplification, flexibility and scalability across all teams
• Conduct operational requirement analysis for all incoming studio fulfillment business opportunities, ensuring volume and timelines are scoped and resources are appropriately allocated
• Work closely with Product, Support and Media operations groups to resolve any content related issues to ensure material is delivered to licensees within SLA
• Constantly measure operational quality metrics to drive rigor and accountability within the operations
• Define, document, and maintain operational processes and workflows in Standard Operating Procedure (SOP) documents
• Be available and on call on 24/7 basis (excluding extreme circumstances) to receive escalation and trouble shoot issues

Must be able to work swing or overnight shift, if necessary

Qualifications

• BA/BS in a related field
• Minimum of 3 years of experience in a media or broadcast/entertainment environment.
• Minimum of 3 years of experience in a job using computers and software applications including MS outlook, MS Excel and the internet.
• Minimum of 3 years in a role requiring effective communication with diverse audiences, ranging from non-technical senior leadership executives to technical professionals and operations staff.
• Superior customer service kills
• Successfully able to manage a high volume of emails while maintaining timely responsiveness
• Highly developed communication and oral presentation skills
• Must be able to be on site a minimum 3 days per week
• Must be willing to work in Englewood Cliffs, New Jersey or Denver, Colorado
• Must be willing to work weekends and holidays as needed with advance notice

Hybrid: This position has been designated as hybrid, generally contri