Staff User Researcher

We're looking for a Staff User Researcher to join us on the GitHub Customer Research team! The Customer Research team at GitHub is a core part of the Design organization and works closely with designers, PMs, and analytics.

Our job is to help GitHub build the tools and experiences that support the future of software development. As researchers, we love exploring how people behave and learning what motivates them. 

The Customer Research Team is a centralized research team that spans the product organization. We conduct research across our products to deeply understand our customers and to inform and evaluate solutions that GitHub creates.

When we understand customers’ mental models, their team’s workflows, and their organization’s constraints, we can make smarter product bets.

Responsibilities:

• Collaborate closely with design, product management, and engineering leads to prioritize research opportunities in a fast-paced environment
• Actively share insights and provoke questions to de-silo teams across product and design areas
• Present research findings with a compelling presentation and communication style
• Drive alignment in the cross-functional teams you work with - Who’s the target customer? What problems do they most need to solve?
• Identify ‘good questions to ask’ and conduct the self-driven generative research to answer them
• Coach and support PMs and designers in doing their own day-to-day customer conversations and prototype evaluations

Required Qualifications:

• 7+ years leading end-to-end (study design, test creation, recruiting, moderation, analysis, reporting) research projects with demonstrated impact
• Broad experience with a wide variety of qualitative research methods applied across the product development process
• Knowledge and experience in developing tools that democratize research practices across a product organization
• Proficient knowledge and experience delivering presentations to a large number of stakeholders and executives

Preferred Qualifications:

• You bias toward action
• Experience working with a remote, distributed team
• You have experience conducting research on developer tools or other technical products
• Familiarity with GitHub, programming, or the ability to quickly self-teach
• You have some experience with quantitative research methods

Minimum salary of $118,100 to maximum $313,300.

In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role.

Location: In this role, you can work remotely from anywhere in the United States.

#LI-Remote 

 

Who We Are:

As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from 90 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.

Leadership Principles:

Customer Obsessed - Trust by Default - Ship to Learn - Own the Outcome - Growth Mindset - Global Product, Global Team - Anything is Possible - Practice Kindness

Why You Should Join:

At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We've designed one of the coolest workspaces in San Francisco (HQ), where many Hubbers work, snack, and create daily. The rest of our Hubbers work remotely around the globe. Check out an updated list of where we can hire here: https://github.com/about/careers/remote

We are also committed to keeping Hubbers healthy, motivated, focused and creative. We've designed our top-notch benefits program with these goals in mind. In a nutshell, we've built a place where we truly love working, we think you will too.

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identi