Master Educator Program Specialist, Milady

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.   

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.   

The Master Educator Program Specialist is responsible for managing and supporting the Milady Master Educator program. This role involves collaborating with internal teams to support both virtual and live instructor training programs. This position works closely with the Milady Academic Development Manager, Sales and Marketing teams, and trainers to deliver high-quality, innovative training! It also provides critical support to internal and external customers.   

What you'll do here:   

Master Educator Seminar Training & Program Management   

• Support and coordinate training

• Identify potential contractors and trainers

• Handle location logistics

• Prepare training materials

• Execute educator and event contracts

• Act as the primary liaison between customers and trainers

• Analyze post-event survey data, provide summaries, and certify attendees

• Track and manage event expenses

• Provide monthly social media content updates to the Marketing team    

RISE Educator Program Instructional Support    

• Understand instructor responsibilities and facilitate sessions for assigned students

• Support course instruction by reviewing discussion board posts and answering student questions via email or phone

• Analyze survey feedback, discussion posts, and ratings, and communicate insights to instructors

Certified Instructor Customer Support   

• Provide customer support and guidance on continuing education hours to certified instructors

• Maintain records of course completions

• Order and track level certificates

• Support all program Educators

• Respond promptly to Master Educator-related customer service inquiries    

Skills you will need here:    

• Bachelor’s degree

• 5+ years of experience in education, preferably beauty education

• Experience supporting education programs, in person and online

• Strong attention to detail and adaptability in project management

• Ability and willingness to learn new technologies and platforms

• Strong time management and organizational skills   

Milady, a Cengage Group Company, is the leading provider of beauty and wellness learning solutions for schools worldwide. We have been influencing the beauty education industry ever since our founder started his own one-man barbering supply business nearly a century ago. Today, we are proud to redefine the standards of being a professional and explore the endless possibilities of beauty's impact on individuals, communities, and the world. Join Milady and be part of a team that is transforming the education industry. To learn more about Milady and our vision, visit milady.com/about.   

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.    

Cengage is also committed to providing reasonable accommodations