Customer Service Representative

Who We Are

For over 50 years, Banner Engineering has been at the forefront of industrial automation, and our products are relied on for solutions within factory automation, robotics, material handling & logistics, and emerging areas such as Industrial Internet of Things (IIoT). Banner’s advanced sensor technologies (optical, radar, laser, and ultrasonic), machine safety systems, condition monitoring products, and intelligent lighting solutions are used by Fortune 500 companies and industry leaders worldwide. Banner is a rapidly growing company that offers many personal development opportunities, an excellent benefits package, and a collaborative team of employees who are passionate about what they do.

What We’re Looking For

We are seeking a Customer Service Representative who will be an initial point of contact for distributors, direct customers, and their representatives. The CSR resolves inquiries such as: tracking shipments, expediting deliveries, checking product availability, and answering basic product questions.

Duties and Responsibilities

• Creating and nurturing relationships with customers and channel partners to maintain high-quality support and a great customer experience
• Managing multiple priorities simultaneously including phone calls, order entry, email, online chat and responding to sales team member questions/requests
• Receiving, processing, and entering orders from customers and partners
• Collaborating with Business Analysts, users, and management across the organization to provide top tier customer care
• Maintaining knowledge of Banner’s sales systems and processes
• Other duties as assigned

Qualifications

Required

• High School diploma or equivalent
• 2+ years of direct customer service experience
• Experience using basic office equipment (multi-line phones, computers, web-based systems)
• Clear and effective communication style
  • Experience with Microsoft Office Suite
  • Takes initiative and is a great team player
  • Ability to be flexible when needed and takes ownership of their work
  • Ability to work under pressure and meet deadlines to maintain great business relationships

Preferred

• Experience working with end users, manufacturers, distributors, and sales managers
• Post-secondary education
• Corporate Call center experience
• Experience with Oracle Enterprise Resource Planning (ERP) System or similar ERP systems
• Familiarity with the Return Merchandise Authorization (RMA) process

What We Offer

• Competitive compensation
• Opportunity for personal development
• Excellent benefits package
• Collaborative team of passionate employees
• 401k with company match
• Student loan 401k match program
• Medical, dental, life, pet, and vision insurance plans
• Health savings account with company contribution
• Flexible work hours
• Paid parental leave
• Paid time off

This job description reflects management’s assignment of key responsibilities. It does not prescribe or restrict the tasks that may be assigned.