DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

ADMINISTRATIVE ASSISTANT 2

Job Location:

Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
Overpayment Unit (OPU)
1789 West Jefferson Street, Phoenix, Arizona 85007

Posting Details:

Salary: $15.0222 Hourly ($31,246.17 Annually)

Grade: 15

Closing Date: May 6, 2025

Job Summary:

Would you like to part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as an Administrative Assistant 2. Under the direction of the FAA Benefit Support Operations Group Program Administrator, this position performs a variety of administrative work of considerable difficulty as required and deemed necessary to support the Overpayment Unit. This position applies detailed knowledge of the department, division, administration, agencies organization, policies, procedures, and day to day problem solving. This position works independently and uses critical thinking with general instruction on a variety of projects while using word, data processing equipment and other automated office equipment.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. 

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust.  Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces.  All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• Monitor and maintains multiple mailboxes and phone lines. Receives a high volume from clients and must provide policy and procedural information for overpayment cases or compromise requests. As well as calls from DBME workers to release case files for ongoing benefits by reviewing the requested information to determine if all documents were provided to make an overpayment determination.
• Create and maintain reports with multiple Excel spreadsheets and trackers. Input and scan confidential information and data received via mail, phone, fax server, email, and/or MFP devices to ensure timeliness deadlines are met for various projects. Utilize reports to relay inform to business ops and external customers.
• Coordinate and schedule work activities, meetings, presentations, conferences and conference calls; prepare and distribute meeting minutes, weekly huddles notes; compile and prepare meeting agendas, materials and reports; maintain supplies inventory.
• Maintain the Appeals Unit Workload for Overpayment related appeals. Assign Pre-Hearing Conferences, Administrative Law Judge Decisions and monitor completions and timeliness for each assigned task.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

• Business correspondence formatting; proper grammar, spelling and punctuation.
• Preforming technical, complex and difficult administrative work using independent judgment.
• Capable of using personal computer and related software applications proficiently.
• Overseeing multiple projects/assignments, setting priorities and meeting deadlines, and following up on assignments with minimum direction.
• Customer service practices and techniques.

Skills in:

• Explain policies, procedures, and general knowledge of the immediate unit and the Division to internal a