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At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

Overview

The Strategic Initiatives, Creative Delivery Lead strengthens SAP’s Brand & Creative team by driving operational excellence rooted in ownership, curiosity, collaboration, and customer value. Sitting at the intersection of strategy, workflow innovation, and technical enablement, this role designs and scales the systems, processes, tooling (including AI capabilities) that empower creative teams to perform at their best, while leading thoughtful change management that ensures new behaviors and ways-of-working are adopted, sustained, and deliver measurable impact. Impact is defined as improved resource utilization, quality control and creative process alignment.

With the support of Creative, Brand Strategy, Account Management, Marketing, and Technology teams, you will work to ensure strategic alignment, reduce friction, simplify how we work, and enable rapid, high-quality delivery—guiding teams through transformation with clarity and care, and always prioritizing what is best for SAP and our customers.

Key Responsibilities

Strategic Program Leadership

• Lead cross‑functional initiatives that evolve our creative operating model, elevating transparency, speed, and alignment.
• Align across marketing functions to ensure that the vision for Brand’s creative operations is consistent with Global Marketing’s operating model.
• Anticipate gaps and proactively design scalable solutions that support SAP Brand & Creative team's operational delivery.
• Build roadmaps, frameworks, and measurable outcomes that reinforce accountability and shared success.

Creative Workflow & Process Optimization

• Reimagine, document, and continuously refine creative workflows with a focus on clarity, consistency, and removing internal friction.
• Establish scalable ways of working that support aligned decision-making and empower teams to move quickly.
• Champion continuous improvement by listening to diverse perspectives, soliciting feedback, and iterating openly.
• Assist with high-impact, high-visibility projects that require an agile team convening to meet executive-level projects.

AI Integration, Training & Adoption

• Lead the effort to introduce and scale AI-tools and workflows within the Brand & Creative team — with a focus on viability, adoption, and impact.
• Collaborate openly across teams to pilot solutions, gather feedback, and refine use cases that accelerate productivity and creativity.
• Establish guidelines, best practices, and quality guardrails for AI-assisted creative work.
• Drive change-management efforts grounded in clarity, transparency, and two‑way communication.
• Stay curious and actively explore emerging AI capabilities to unlock opportunities for efficiency and innovation.

Cross‑Functional Operations & Communication

• Serve as an operational connector across Brand Strategy, Account Management, Marketing, and Technology teams.
• Create clear, candid, and accessible communication channels, dashboards, and updates that improve alignment and trust.
• Facilitate cross-team decision-making by surfacing dependencies, risks, and insights openly.

Resource, Capacity & Demand Management

• Partner with Brand & Creative leaders to anticipate resourcing needs, support prioritization, and maintain clear visibility into workload and capacity.
• Strengthen intake and prioritization frameworks that enable Creative teams to focus on meaningful outcomes.
• Use data and insights to support proactive planning and responsible decision-making.

Performance Measurement & Insights

• Partner with Brand & Creative team lead