TikTok Shop - Aftersales Strategic Projects Senior Program Manager - Seattle

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



Why Join Us

Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.



E-commerce's Governance and Experience (GNE) is a global team striving to achieve full customer satisfaction, promote a sustainable sales environment, and provide the perfect purchase experience. The Experience Team is part of the GNE organization with a mission to deliver trustworthy and excellent experiences for every user of TikTok Shop. Our team is looking for a Senior Strategic Programs Manager who owns the end-to-end strategy for creating solutions that helps drive their success, and grow their trust in the platform



Responsibilities

- Assume complete ownership of the comprehensive roadmap aimed at enhancing the seller's understanding of platform operations and providing them with tools and support throughout the journey through collaboration with product teams

- Act as an advisor to the leadership team and exert influence on cross-functional teams to bring seller experience perspective to business business imperatives, and new program launches

- Proactively engage with internal functions such as Governance and Experience, including Service Delivery, Operations, Process, Quality, Training, and SOP, to drive improvement initiatives.