Jobs and Careers

Sr. Technical Consultant - PS Delivery

Virtual Office (North Carolina), United StatesRemotefull_timeVerifiedPosted 26 Sept 2024

💰 $148,850/yr($75,850/yr – $148,850/yr)

About the role

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Location: Remote/WFH Role. You may work anywhere in the US (not limited to locations being advertised).

Job Summary:

Sr. Consultants in Professional Services at Genesys help facilitate the delivery process for our customers in a technical hands-on capacity. In this role, you’ll promote the use of Genesys technology to enable customer success and support its development and growth into new domains by working closely with industry experts throughout the company. This position requires an individual with a pragmatic mindset, and with a history of adapting a clear vision based on the customers maturity and structure. The goal is to align Genesys Cloud to their ongoing technical evolution and adding value with greater velocity.

During the interview process you’ll be asked to discuss examples of your technical depth and breadth in the contact center space. You’ll have to leverage knowledge in this area to be successful.

What’ll you’ll do:

Work closely with customers and partners during all stages of the project lifecycle
Provide platform configuration guidance and best practices to customers.
Understand how Genesys technology integrates/interfaces with customers` solutions vision.
Lead efforts to pro-actively craft and propose solutions that clarify how Genesys brings business value to address critical business challenges faced by customers.
Present complex Genesys technical demonstrations to various levels of staff in a diverse range of customer organizations
Identify (project) risks and the definition of mitigation plans.

What you’ll bring to the table:

3-5 plus years of experience designing, implementing, and/or administrating enterprise solutions/systems that leverage the call center technologies; technical depth in contact center consultation is a must.
Experience consulting and providing technical solutions with customers on top technology trends such as optimization, acceleration, connectivity, business model changes and customer experience.
IP Telephony and IP Telephones Technologies
Hands on experience in designing and programming complex applications leveraging APIs, JSON and/or JavaScript.
Experience with current technology implementation patterns including service-oriented and cloud.
Understanding of business processes and transformation and how they relate to customer experience technology.
Hands on scripting experience (JavaScript, Python, Ruby, etc.)

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$75,850.00 - $148,850.00

Benefits: