Area Director, Operations - Business Optimization

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary
Provides business optimization and operations solutions leadership within the assigned operations group(s) and is recognized across the area for broad operations expertise. This Director level role is responsible for driving implementation of optimization solutions to operations process issues and inefficiencies. 

II. Essential Duties and Responsibilities 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. 
 

• Works collaboratively with Operations Directors, HR, Safety, and Collections Leaders by contributing strategic vison and integrating a broad range of operation solutions services.
• Responsible for the successful execution and deliverance of operations business solutions in specific area(s) of responsibility. This includes responsibility for Operations Solutions Team budgets, performance achievement, specific objectives and stakeholder buy-in.
• Provides guidance and consistent communication of Operations Solutions strategy to all stakeholders.
• Considers operational performance and/or process and systems analyses and the recommended changes and understands the implications to the current and future operations environment.
• Will work to harmonize the work products and solutions produced within the Operations Solutions team with Operations Leaders and Partners.
• Coordinates and integrates Operations Solutions Centers of Expertise with a large scope and complexity within designated operating lines of business.
• Contributes a high level of expertise in business performance processes and systems analysis while considering the business implications to the current and future business environment.
• Responsible for providing support and guidance in the areas of Operation Solutions services such as Dispatch, Fleet operations, Operations Improvement, SDO/MSDO, Acquisition integration, Operations training programs.
• Works with internal and external customers, suppliers and other partners to resolve problems, respond to suggestions for improvement and enhancements, test, refine and institutionalize solutions.
• Drives designated operational area(s) toward achieving business results through operations solutions strategies.
• Responsible for developing and retaining talent to ensure that people with the right skills and motivations are in the right place at the right time to meet business needs.

III. Supervisory Responsibilities
This job has supervisory responsibilities through one or more managerial levels, i.e., manage other managers and/or manage employees who also �report� to another manager.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience
 

• Education: Bachelor�s Degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• Experience: Minimum of ten (10) years of previous related work experience (in addition to education requirements).

B. Certificates, Licenses, Registrations or Other Requirements
 

• None required.

C. Other Knowledge, Skills or Abilities Required
 

• Expert functional knowledge and experience in the areas of performance optimization, operations management and change management.

• Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enab