Director, Internal Controls

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role-

This role will be responsible for the Controls & Governance program to include, Issues Management, Risk Lifecycle and Control activities, Credit Strategy and Model Governance for the Consumer Credit and Financial Services business organization, reporting to the Sr. Director of Global Controls and Governance.

Meet our team
Global Consumer Governance and Operational Risk team is responsible for developing a unified, data-driven approach to the management of risk in a controlled operating environment across the Consumer and Credit organization. All risk disciplines ensure PayPal meets its regulatory and business objectives. Through Internal Controls, we help ensure that each of our teams have the appropriate policies, governance, and operational cadences to ensure transparent, efficient, and consistent risk management.
In this role you would be responsible for the Risk Lifecyle and Controls program to include, Issues Management, Risk Lifecycle activities, Control inventory, Credit Strategy and Model Governance for the Credit Risk and SMB and Financial Services Business organization, reporting to the Sr. Director of Global Controls and Governance.

Job Description:

Your way to impact

At PayPal, we are on the Digital transformation journey, building a world-class employee experience for our workforce while enabling our corporate functions and their transformation initiatives. You will play an integral role in building strong relationships with PayPal business partners and within the Global Credit organization to effectively position yourself to understand, communicate, and influence decisions, results, issues, and outcomes.

With your aptitude to learn and ability to apply structure and organization to a highly visible area, you will be well-positioned to shape your career growth and future endeavors.

Your day-to-day

In your day-to-day role, you will:

• Evaluate overall risk management, maintain an active view, and report on the organization's actual, mitigated, and residual risk.
• Innovate the risk assessment process with improved efficiency, friction, experience, and exception-based processes while effectively communicating the downstream impact of control deficiencies to appropriate stakeholders.
• Develop and foster a risk-awareness and risk-minded culture and provide subject matter support on risk lifecycle activities.
• Develop, implement, and enhance a robust Issues Management program framework.
• Enhance the Credit Risk Strategy and Model Governance