Lead Product Owner - Clinical Operations
CenterWellAbout the role
Become a part of our caring community and help us put health first
As the Lead Product Owner (PO), you will play a critical role in shaping the future of technology products offered within our integrated care delivery system, ensuring the creation of maximum value for customers. The PO champions the product, facilitates product/feature decisions, and owns accountability for the product content and releases. The PO serves as the liaison between the agile team (organizational change management experts and configuration specialists) and stakeholders, including Business Owners and Product Management. The PO ensures the needs and requirements of all stakeholders are addressed and prioritization considerations decisions on their behalf. The PO works continuously with the team, defining and driving product vision, establishing increment and sprint goals, and prioritizing the team’s backlogPrimary scope will be focused on products related to physicians and clinical providers workflow in digital products within the PCO. Scope also includes two leading Electronic Medical Records vendors and related technology/features including interfaced and standalone solutions, business process and change management for care delivery support team members. Additionally, the strategic plan and maintenance of supporting system infrastructure and business support processes are in scope.
Key Responsibilities:
- In collaboration with Product Management, lead a team of configuration specialists to align vended solution and business need.
- Collaborate with cross-functional teams, including IT, design, marketing, sales and peers in Clinical and Center Operations Product roles to ensure a coordinated and successful product launch.
- Create value for both customers and organization while mitigating risk.
- During product/feature discovery, the PO validates hypotheses by continuous testing.
- Serve as Product Owner for digital engagement solutions, lead workgroups, and advise on development of product management methods and techniques
- Proactive address problems and make recommendations to improve processes, and works with management to support change implementation
- Exercises independent judgment and decision making on complex issues related to product ownership and provides direction regarding priorities for a work group
In coordination with all stakeholders:
- Work with Product Management to establish product/feature roadmap and goals to achieve the highest customer value while aligning the product/feature roadmap with other products in the Portfolio Roadmap, managing any dependencies
- Collaborate with internal and external contacts to analyze needs and align product roadmap to strategic goals
- Work with all stakeholders to ensure feature vision and breakdown
- Decide where discovered work (defects or features) get addressed and prioritized
- Create Release Plans and manage releases, including recommendation of product release timing
In coordination with the Agile team:
- Establish sprint goals in coordination with the team
- Prepares user stories including Acceptance Criteria, and collaboratively elaborate to meet Definition of Ready
- Attends Backlog Grooming, Sprint Planning meetings, providing goals, clarifying stories/requirements
- Attends Sprint Reviews, gathering stakeholder feedback to change features and priorities
- Mitigate roadblocks to achieving sprint/release goals
- Be available to the team on short notice to clarify any questions
- Attend Daily/Weekly Standups
Use your skills to make an impact
Required Qualifications:
Bachelor’s degree in business or healthcare
Five or more years Product Owner Experience
Two or more years experience in Primary Care
Two or more years experience with Athena
Preferred Qualifications
Master’s degree in business or healthcare.
Additional Information
Alert
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.
Interview Format:
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for you
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