Program Manager - Account Security

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



Why Join Us

Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.



About the team

TikTok Core Product team's goal is to provide the best user experiences to create, consume, and enjoy content on TikTok. As part of the Core Product team at TikTok, Account team focuses on improving reliability, scalability, and security of TikTok account structure. We are a group of product managers and product operation professionals who work on account initiatives, run the full stack from infrastructure to applications, and grow TikTok ecosystem accounts to a new level.



Responsibilities

- Partner with teams in Security Product, Global Security Organization, Privacy Organization, Risk Control Organization to define key metrics, SOPs, mechanisms of company security incident response;

- Drive operational excellence by capturing and analyzing user and team feedback, data from key metrics and other sources to inform and implement changes to incident response processes;

- Communicate risk and status clearly and succinctly to security and product leadership with a framework for evaluating resolution options, as well as roles and responsibilities of partner teams.

- Develop educational tools and training to ensure alignment amongst partner teams for incident response programs as well as user education;

- Experience managing and/or creating programs for regular assessments of enforcement decision-making to improve operational excellence with measureable results that inform product decision-making;

- Define and manage operating budget and efficiency metrics for review programs related to user experience of security and integrity products.