Sr. IT Technician

Description

Sapporo brewed the first beer of Japan in 1876. It’s now the number one selling Asian beer brand in the U.S. thanks to its best-selling Sapporo Premium. Sapporo acquired Stone Brewing in 2022 to brew all of Sapporo’s beer for the U.S. market. Stone Brewing, established in 1996, pioneered the West Coast Style IPA helping to fuel the modern craft beer revolution. Now one company, Sapporo-Stone Brewing is among the 15 largest breweries in the U.S. and operates production facilities in Escondido, CA and Richmond, VA plus seven Stone Brewing taproom and bistro locations. We’ve enjoyed a rich history following our passion and are in search of people who take great pride in building our legacy for the future.

Summary

The Sr. IT Technician provides support to the organization including installation of PCs, tablets, smartphones, and related hardware. This role investigates and troubleshoots hardware and software problems as well as performs advanced system hardware and communication connection repairs and advanced diagnostic testing. The Sr. IT Technician supports our team members in a highly service-focused position, partnering closely within IT and across the business.

Responsibilities

• Monitors support desk queue, delegates work and work orders, and mentors and trains support desk team members.  
• Deploys and maintains user computer equipment, manages network user accounts, and keeps user computer equipment, hardware, and software updated to meet organizational needs. 
• Utilizes ticketing system to resolve requests, incidents and problems, and drive change management for promoting and educating on self-service options.  
• Helps identify, research, and resolve technical problems. 
• Supports IT projects, updates IT Management on project status, changes in schedules, and helps identify and resolve technical problems. 
• Supports information systems and operating procedures in accordance with established corporate standards for efficiency, accuracy, and security. 
• Supports the overall polices and goals for the IT department. 
• Leads in the creation of process and policy documentation as well as software training and documentation. 
• Aids in the proper function of the organization’s information systems and helps make upgrades as necessary. 
• Trains and supports business operations and users utilize information systems to improve efficiency. 
• Maintains a current working knowledge of relevant IT technologies and news and stays up to date on IT knowledge with training, reading, and/or other professional development. 
• Interacts with vendors and partners as needed to support internal projects. 

Requirements

• Bachelor’s degree in Computer Science preferred or technical program certificate. 
• At least 5 years of related experience and/or training in a fast-paced support desk role within a highly collaborative IT Department; or equivalent combination of education and experience.  
• Must have experience performing PC hardware installation, repair, testing, and troubleshooting.  
• Must have at least 3 years of experience using an ITSM ticketing system. Experience leading or mentoring other support desk staff highly desired.
• Strong attention to detail to ensure thoroughness and accuracy in task and project completion. 
• Ability to operate autonomously with drive for results for areas of responsibility.  
• Effective communication skills – must communicate clearly and concisely both verbally and written.
• Demonstrates a continuous improvement mentality. 
• Advanced knowledge of Microsoft Excel, Word, PowerPoint, and Outlook.  
• Must be proficient with Microsoft Windows 7/8.1/10, Microsoft Office 2013/2016, Android OS, Apple OSX and iOS, and basic networking.  
• Familiarity with Windows Server 2008 R2/2012 R2, Exchange/Office 365, Cisco IOS, Jabber, WebEx, and Unified Communications a plus.
• CompTIA A+, Network +, or Security + certifications are a plus.
• Occasional travel required to other company locations/sites.

Compensation, Benefits & Perks

• Pay Range: $30.00/hr. - $34.00/hr.
• Comprehensive Health Insurance, 401K, and Bonuses for Eligible Team Members
• Company beer perks program and discounts
• Paid Time Off – including Vacation accrual, Sick Leave, and 12 paid Holidays
• Benefit programs supporting Financial Wellness, Health & Wellness and Career Development

Sapporo USA and Stone Brewing is an equal employment opportunity employer and does not discriminate against applicants or employees because of race, color, religion, national origin, sex, age, citizenship status, various ability status, genetic information, sexual orientatio