Sr. Facilities Operations Manager, Datacenters

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Job Purpose and Summary:

This position is responsible for providing leadership and oversight of CVS Health properties comprised of corporate offices, 24/7/365 mission critical data centers, call centers, specialty and mail pharmacies and associated support properties. This position leads the Facilities Managers that directs the internal customer service request and support operation for the Facilities Management team.

The Senior Facilities Manager (SFM) is responsible for all facilities related services contracts including customer service personnel and service contracts in support of CVS Procurement standards and operations including but not limited to preventative and predicative maintenance for National and Regional Corporate Headquarters facilities, mission critical N+1 Data Centers and up to 20 additional company owned and occupied office and production facilities. The SFM advocates for, represents and follows-up with contracted service providers and with end users to ensure adequate and timely service responses for CVS Health business units and related infrastructure. This position leads staff  and other managers along with multiple third-party service providers for concurrent and overlapping projects while minimizing impacts or disruption to business units.

The SFM works in conjunction with the Lead Director, FM, and HVAC & Electrical Supervisors to ensure service requirements are met and exceeded. They work closely with the Procurement and Finance departments to manage cost, identify contract renewals, maintain the budget dashboard for compliance and expedite necessary approvals for facilities service contracts labor, goods, and services to stay on-time and on-budget.   The position supports a wide variety of services that require 100% uptime in most cases. We are a rapidly growing organization and we embrace change as a way of life. You will provide innovative solutions and exceptional customer service to our customers and our colleagues. 

Essential Qualifications and Functions:  The minimum knowledge, skills, and abilities (KSAs) which are absolutely required to successfully perform the job.  Generally, required skills are a bit more open-ended.  Be sure to include any required physical attributes of the job.  Ensure language regarding “regular and reliable attendance” is an essential function of the job.  Essential requirements should also include “any additional tasks as directed by supervisor or manager” e.g., travel requirements, etc.

• Prior relevant work experience 5-8 years
• Demonstrated operational and service excellence with 5 experience in Facilities Management
• One year supervising direct reports and vendors
• Three years third party sourcing of potential service providers and handling work request and the purchase order process.

• Demonstrated ability to work with minimum supervision and effectively complete multiple complicated tasks simultaneously in high profile assignments and conditions. Demonstrate trong communication skills with the ability to deal tactfully and efficiently at all levels of the organization.

• Exceptional organizational, analytical and problem-solving skills.
• Able to deliver comprehensive, timely results and manage dispute resolution.

• Strong desire to lead and deliver outstanding customer service to internal customers in conjunction with fast-paced high growth company with a willingness to work in a team environment and results-oriented culture.
• Must have valid driver’s license

Preferred Qualifications: 

• Demonstrated operational and service excellence with 10 years experience in Facilities Management
• Five years supervising direct reports and vendors
• Strong team leadership skills with the ability to expedite work and incorporate changes
• 3 or more years in Microsoft Suite with clear, concise reports, recommendations and action plans.
• 1 year experience with CVS Procurement and Purchasing systems

Education:  Indica