Head Teller (71446)

Job DetailsJob Location: Tenth St Branch - Cookeville, TN 38501Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: DayJob Category: BankingGENERAL FUNCTION:

Be the primary frontline contact for consumer banking and problem resolution. Oversee teller operations functions and provide guidance and supervision for frontline staff. Provide superior customer service to Bank customers and assist in operations. Handle customer transactions, cross-selling of SouthEast Bank products. Balance currency, coin, and checks in cash drawers at end of business day, and calculate daily transactions. Assist Branch Manager with scheduling and problem resolution as needed.

ESSENTIAL FUNCTIONS:

Teller Operations

Oversee branch operational functions, such as approving transactions, cash control, branch limits, internal control, and Monthly Branch Review.

Demonstrate and ensure competency and compliance with all Teller application transactions and processes.

Ensure that all Tellers are aware of, and participating in, achievement of service and sales goals.

Assist with branch reviews, scheduling, and other leadership matters as directed.

Open, set timers, and close the vault utilizing dual control.

Conduct check verifications requested by third parties.

Order currency for the vault for bank use, as directed.

Clear the cash items as reported by the Operations department as directed.

Coordinate ATM and night deposit balancing and maintenance as directed.

Customer and Account Service

Be a primary contact for consumer banking, proactively learning about our customers and their needs, and providing a knowledgeable point of contact.

Represent the Bank positively, courteously, and with the greatest concern for the customer’s interest.

Be friendly. Smile when dealing with customers. Reserve personal concerns for personal time away from the Bank.

Assist customers with opening, maintaining, and closing accounts. Recommend services that will meet the customer’s needs and increase SouthEast Bank’s service base.

Assist customers with questions and problems on checking and savings accounts. Locate appropriate information and help resolve concerns.

Receive and handle or transfer calls to the Bank.

Assist Deposit Operations with account research, resolution, and maintenance. Process return items and forms as necessary.

Customer Transactions and Balancing

Ensure that transactions, balancing, receiving cash, and other functions are performed with dual control and/or all proper authorization.

Cash checks and pay out money after proper identification has been acquired, verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.

Examine checks for endorsements and to verify other information such as dates, bank names, identification of the person(s) receiving payments and the legality of the documents.

Enter customers' transactions into computers to record transactions and issue computer-generated receipts. Consult Branch Management for corrections. Place stops or holds on customers accounts as necessary.

Prepare and verify cashier's checks.

Receive mortgage, loan, or other bill payments, verifying payment dates and amounts due

Process transactions such as funds transfers, term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.

Assist customers with access to lock boxes as needed.

Count currency, coins, and checks received, by hand and/or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.

Identify transaction mistakes when debits and credits do not balance.

SouthEast Bank Products

Explain, promote, or sell products or services such as money orders, and cashier's checks, using computerized information about customers to tailor recommendations.

Cross-sell bank products and services based on customer needs, in accordance with the bank’s program standards.

Conduct call-backs to external check printing companies to verify customer information.

Direct customers to other Bank staff as necessary to facilitate interactions.

Management

Set an example for your team by demonstrating a strong work ethic, competency in your job, adherence to policies and procedures, commitment to training, and alignment with the company’s culture and strategies.

Manage your assigned staff to meet the needs of the company and your department. Management functions include hiring, training, developing, assessing performance, counseling, directing work, prioritizing tasks, terminating, and other administrative functions, such as time, attendance, staffing, scheduling, leave, etc.

Know, understand, and teach the policies, procedures, and guidelines that impact your work and your team. Be proactive in