Chief of Housing Community Activities - Learning & Development

Job Description

The New York City Housing Authority (NYCHA) is home to 1 in 17 New Yorkers, providing affordable housing to 528,105 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility. NYCHA employs approximately 12,000 workers who manage the backend and frontline operations of 177,569 apartments in 2,411 buildings across 335 conventional public housing and PACT developments.

NYCHA’s Learning and Development (L&D) Department provides service coordination and delivery of training and professional development for NYCHA employees to do their jobs safely and effectively. Through operation of citywide training facilities, and a robust library of online learning materials, NYCHA L&D offers both technical training in building systems management, and leadership development courses that are customized based on NYCHA standard operating procedures. L&D’s mission is to prepare NYCHA employees for the roles they are in, and the roles they aspire to attain, while managing the wealth of knowledge that employees amass throughout their careers.

L&D is currently seeking a Learning Management Administrator to lead the planning, coordination, and execution of NYCHA’s learning programs and services for the NYCHA employee community, with a special emphasis on digital learning initiatives and building community capacity through upskilling.

Reporting to the Deputy Director of the Knowledge Management and Training Design Unit, this leadership role oversees course enrollment for all NYCHA employees, the administration of the agency’s Learning Management System (LMS), while also maintaining strong partnerships with internal stakeholders, city agencies, and external organizations to support education, wellness, workforce and talent development initiatives across NYCHA communities.

This role supervises a team of LMS specialists and combines technical expertise in the LMS management with strong analytical skills to manage learning data and reporting. The Learning Management Administrator provides critical data to support NYCHA training center facility operations, while ensuring training programs are tailored to agency needs. The ideal candidate brings a strategic vision, cross-functional collaboration skills and a deep commitment to public service.

Responsibilities include, but are not limited to the following:

Strategic Leadership & Program Development

- Lead the strategic planning and execution of employee learning and development programs that align with NYCHA’s organizational objectives.
- Develop and implement policies to ensure effective delivery and continuous improvement of NYCHA employee community activities and learning initiatives.
- Supervise Learning Management Systems specialists, ensuring the platform supports a seamless, accessible user experience for NYCHA employees and community stakeholders.
- Guide the development and delivery of training content in collaboration with internal departments and subject matter experts.
- May perform the duties of subordinate personnel or that of the Deputy Director in their absence.

Cross-Agency & Community Coordination

- Coordinate community activity planning and training facility use with relevant departments, vendors and City agencies (e.g., OTI, NYCEM, COIB, DOI)
- Represent NYCHA on inter-agency committees focused on housing, workforce development, and digital inclusion.
- Lead or manage special projects as needed.

Data Management & Impact Analysis

- Oversee operations of NYCHA’s Learning Management System (LMS), ensuring integration with broader workforce and education initiatives.
- Create and maintain learning management standards that governs online training for LMS users and community program managers.
- Manage and analyze learning data to monitor community engagement, training outcomes, and compliance metrics.
- Define and track key performance indicators (KPIs) to evaluate the effectiveness of community programs.
- Ensure data integrity, privacy, accessibility, and reporting compliance across all community and learning initiatives.


Facility Planning & Improvement

- Assess community training facility needs in current and future public housing developments.
- Advise on the design, layout, and technological integration of new or renovated community spaces.
- Drive innovation by leveraging emerging technologies to expand program delivery and access.

Key Competencies

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