Director, Collaboration Services

Job Requisition ID #

23WD70289

Position Overview

We're looking for an experienced and talented person to lead the team responsible for the global footprint of collaboration services. This position is at the center of an exciting space with rapidly changing technology and capabilities.

This position will require you to work cross-functionally with business leaders, engineering teams, marketing, finance and additional internal customers to drive progress towards goals. The ideal candidate will have led experience-driven change that resulted in increased organizational productivity and performance with a portfolio of competing tools (Slack, Teams, Zoom).

Responsibilities

• Guiding the team to self-organize and become hyper productive in delivering quality services ahead of demand

• Manage the people, process and technology for collaboration services

• Plan, prioritize the service roadmap and enhancements

• Subject matter expert in collaboration technology and capabilities

• Accountable for availability, performance and KPI's

• Drive capacity right sizing, utilization, adoption and lifecycle

• Cost tracking and reporting

• Guide the team in refining and managing the product backlog to deliver consistent business value

• Facilitating the removal of tactical and organizational impediments to team progress

• Identifying and coordinating dependencies with external teams

• Facilitating discussion, decision making, and conflict resolution, ensuring continued and improved team operational health

• Providing visibility to team status and issues to senior management

• Assisting with internal and external communication, improving transparency, and radiating information of the team status and issues

• Ensure meeting artifacts are generated/distributed, to communicate progress to stakeholders

Minimum Qualifications

• 5 years of technical product leadership, working cross functionally within an organization

• Strong passion and experience in delivering high-performance

• Mentor, coach and motivate team to perform and execute at high levels

• Experience managing a team delivering large, complex initiatives and projects from initiation to completion

• Demonstrates effective communication skills and strong executive presentation skills

• Demonstrates solid teamwork and interpersonal skills

• Possess strong abilities in strategic and innovative thinking processes

• Experience overcoming the difficulties of managing global services

• Effective in promoting ideas and collaboration at the various levels of the organization

• Enjoy coaching teams to help them predictably deliver service improvements and continuously improve

• Strong written and oral communication skills

Preferred Qualifications

• Experience with the following technologies:

• Office 365 including Exchange, SharePoint, OneDrive, Teams

• Slack Enterprise Grid

• Zoom and/or alternative web collaboration service

• Conference room video conferencing technology

• Enterprise PBX

• Background in an engineering or development position

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

 

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

 

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $156,300 and $252,890. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emph