About the Role:

Grade Level (for internal use):

The Team:

The Polk Automotive Solutions Customer Success Team is a dynamic, solutions-oriented team of account management and product enablement professionals. We help our clients achieve their goals through the power of our data, our technology and our expertise to provide scalable, profitable solutions that drive actionable and sustainable results and insights.

The PAS Customer Success Team is that of true sales enablement. We remove barriers to product fulfillment and actively assist Sales in the discovery process to help clients articulate their goals and provide solutions that utilize Polk data. We provide frictionless facilitation to deliver successful, valuable outcomes and results.

We are excited to announce the role of Customer Success Manager Lead. This position will oversee a team dedicated to supporting Automotive OEM/Agency and Retail customers, as well as Platform Partners. Reporting directly to the Head of Customer Success for Polk Automotive Solutions, you will collaborate closely with Sales, Production, and Customer Success Managers to ensure seamless enablement and timely responses to client inquiries.
 

Responsibilities and Impact:

• Leading the Customer Success team in providing exceptional support for all clients whether OEM/Agency, Retail customers, or Platform Partners.
• Developing deep expertise in the products and services offered, consulting with Sales and clients to deliver optimal solutions.
• Gaining comprehensive knowledge of client objectives, needs, and working styles to drive satisfaction and loyalty.
• Collaborating effectively with Polk Sales leaders and Head of Customer Success to maintain strategic account relationships and achieve client goals.
  • Attending relevant strategic meetings, facilitating next steps with CSMs
  • Participating in internal status meetings as necessary
  • Overseeing Salesforce organization and management
• Acting as escalation point with internal resources to resolve client issues, ensuring that emerging themes are communicated to the appropriate internal teams.
• Partnering with Product and Production teams to incorporate client feedback into product enhancement roadmaps and production processes.
• Overseeing report organization and management to track success metrics.
• Establishing and optimizing internal workflows for efficiency.

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $75,000 to $150,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What We’re Looking For:

• 5+ years of experience in customer success management, preferably within the automotive or related industries.
• A proven leader with experience in customer success management, preferably in the automotive or related industries.
• Bachelor’s degree in Marketing, Communications, or a related field; advanced degree preferred.
• Strong knowledge of, and/or interest in, the automotive marketing and digital landscape.
• Excellent written and oral communication skills.
• Detail-oriented with a strong focus on organization and efficiency.
• Exceptional critical thinking and problem-solving abilities.
• An aptitude for quick learning and adaptability in a fast-paced environment.
• The ability to foster strong working relationships in a collaborative setting.
• Proficiency in the Microsoft Suite (PowerPoint, Excel, Teams, Word) and Salesforce applications.

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

About S&P Global Mobility

At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the b