Director - Technology Strategy, Planning & Support

Description

Overview:

 

Liberty Mutual Technology is in search of a Director of Strategy, Planning & Support to join our U.S. Retail Markets Technology Strategy & Planning team. This pivotal role involves steering our organization towards achieving its strategic objectives by optimizing portfolio management practices and ensuring effective governance of our technology initiatives. They will manage a team of talented individuals responsible for aligning technology efforts with business goals, driving continuous improvement, and enabling effective, efficient and consistent set of practices across the organization.

 

This role provides a unique opportunity to lead and influence Liberty Mutual’s technology strategy within U.S. Retail Markets Technology (USRM Tech), ensuring alignment with business objectives while enhancing organizational efficiency. As a key leader, you will play a critical role in shaping a future-ready technology strategy that positions Liberty Mutual for sustained success.

 

 

Key Responsibilities:

 

Strategic Portfolio Management (SPM) and Planning:

 

Alignment and Execution: Lead the USRM Tech quarterly and annual strategic planning and rebalancing processes to ensure technology initiatives are prioritized based on strategic alignment to organizational goals

 

Resource Planning and Investment Prioritization: Oversee team responsible for engineer resource forecasting and capacity planning to ensure teams are optimally aligned; partner with technology leaders to identify resource gaps and to ensure focus of delivery on the highest priority work.

 

Strategic Roadmap and Planning: Lead process to develop and maintain comprehensive strategic roadmaps that align with company goals, market trends, and stakeholder priorities. Facilitate cross-functional collaboration to ensure roadmaps are actionable and measurable.

 

Executive Reporting: Insightful Dashboards and Reporting:?Partner with Strategy & Planning Analytics team to prepare executive-level dashboards that provide a comprehensive view of portfolio performance and operational health metrics.

 

Actionable Insights: Analyze data to generate actionable insights and strategic recommendations for stakeholders.

 

Stakeholder Review: Lead consistent and effective communication with stakeholders to support informed strategic discussions and generate data-driven decisions.

 

Team and Workforce Management: Talent Strategy and Development:?Partner with our talent organization to develop and execute on team level and talent management practices inclusive of capacity planning, workforce development, etc. in support of our multi-year business and technology roadmaps.

 

Performance and Vendor Management: Oversee opportunities to optimize relationship with suppliers to ensure an optimal balance in controlling cost, mitigating risks, and ensuring quality delivery.

 

Culture and Engagement:?Lead a team of strategic portfolio managers creating a culture of excellence, collaboration, and continuous improvement within the team.

 

Process Improvement and Collaboration: Continuous Improvement: Continuously refine and lean out portfolio management processes, tools, and methodologies to increase efficiency, transparency, and responsiveness to changing business needs

 

Feedback and Adaptation: Conduct retrospectives to gather feedback and adapt governance processes, ensuring agility and responsiveness.

 

Intake and Triage of Requests to Departments: Efficient Request Management:?Manage the intake and triage of regular and ad-hoc requests to our technology teams engaging with requestors and relevant experts to minimize disruption to our teams while ensuring timely and accurate execution. 

 

Streamlined Execution: Develop streamlined processes for handling requests, enhancing organizational efficiency and effectiveness.

 

Lead USRM Technology Strategic Portfolio Management team:

People Leader: Lead a team of Strategic Portfolio Managers aligned to our technology domains; Monitor team effectiveness and addresses issues affecting team productivity; support team members in addressing or escalating issues to make the overall team more efficient.

 

Practice Discipline: Work across Liberty Mutual Tech to develop a Community of Practice (CoP) among Strategic Portfolio Managers to share best practices and foster a culture of learning.