Seasonal Technical Support Assistant

Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your vehicle, coatings on your pills, the paint on your house and texture on your walls. Graco is part of your daily life.

To provide repair, troubleshooting, minor application assistance, and other technical information on Graco products to meet our customer's requirements and increase customer satisfaction.

Graco is a global leader in the design, development, and manufacture of highly-engineered systems for numerous industrial and commercial applications. 

*This role will be full time during the summer and then part time during the school year.

What You Will Do at Graco

• Develop product knowledge in all product lines in order to provide technical support to all field personnel on the servicing of Graco products.

• Establish sound troubleshooting and repair knowledge on all assigned equipment. Be prepared to provide troubleshooting and repair assistance by telephone to Graco end-users, distributors, and Graco field personnel.

• Provide limited application assistance on equipment.

• Monitor and report any product defects to the Product Service Managers, Quality and Engineering departments as soon as possible.

• Remain the focal point for communication to the field and other pertinent Graco personnel on the product problems, actions, and resolution.

• Each specialist will have the responsibility for knowing and following all ISO procedures related to their jobs.

• Construct a complete reference library that will enable you to provide fast and accurate information to the customer.

• Be prepared to assist in product modifications and system requirements with customers, Product Managers, Marketing, Product Development, and Engineering groups.

• Establish sound product and system troubleshooting skills on all Graco equipment new and old.

• Attend information gathering and dissemination meetings to support and assist in resolving product problems with other support groups.

• Attend new and old product training seminars to increase product troubleshooting skills, application knowledge, and product awareness to maintain technical expertise.

• Conduct product-training classes to the work group covering both the technical and application aspects of the product.

• Handle Customer Service inquiries and duties as required.

• Provide reliable decision making information at the time a decision is required (develop and maintain a sound and practical sense of urgency).

• Establish and maintain a professional, responsive working relationship and rapport with all Graco distributors and all other departments within Graco.

• Travel to the field as required, to establish reliable service feedback, perform technical training and technical product support as required. Some weekend travel and work will be required.

• Other duties as assigned.

What You Will Bring to Graco

• Enrolled in an engineering program, or other technical programs.

• Product development (Lab), product service, sales, or related Graco’s products knowledge is a plus.

• Excellent communication, presentation, and interpersonal skills.

• Strong PC and data entry skills.

Accelerators

• Demonstrate ability to communicate effectively with all organizational levels.

• Training experience.

• Electronics.

• Service department experience.

• Customer Service experience.

• Quality background.

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