Sr. Team Leader, Operations Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

The Sr Team Leader, Operations Management is responsible for providing efficient operational support and leadership while maintaining compliance with internal controls and procedures within the functional area. The role applies comprehensive technical and system knowledge to act as a point of escalation and provide timely resolution to complex issues. The Sr Team Leader exercises independent judgement in determining feasible solutions and handling situations that require further analysis and investigation. You’ll manage escalated issues based on knowledge, experience and procedures to identify root cause and make sound decisions ensuring resolution of more complex issues/problems. The role leads the implementation of process improvement initiatives, seeking opportunities to streamline existing processes and procedures. As a Sr. Team Leader, you’ll be accountable for providing coaching and management of staff members in the department to increase overall knowledge, expertise and productivity. This role is located within our Client Management Services Deposit Documentation Review Team. Primary responsibilities include review of deposit documentation to ensure compliance with various items including but not limited to AML, CIP, KYC and Legal requirements. 

How you’ll succeed

• Client experience - Ensure the consistent delivery of high quality service through service excellence principles to meet or exceed the expectations of internal business partners, and ultimately go above and beyond service standards in order to exceed the expectations of our clients.

• Results driven leadership - Assemble a culture of teamwork to deliver quality standards with minimal overtime and monitor, delegate and distribute workload to ensure efficient and equitable workflow.

• People leadership - Lead, motivate, mentor and guide staff providing regular coaching and feedback to ensure employees are capable of performing at or developing to the necessary standards; provide industry specific expertise to resolve complex issues and develop problem-solving capability within all team members.

Who you are

• You are a caring and accountable leader. You’re passionate about developing and growing team members abilities. You have experience providing coaching and hands on support to meet team goals.

• You look beyond the moment. You know what you do will make a difference today and tomorrow. You look for new opportunities to define what's possible.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's