Quality Assurance - Vice President

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

The Vice President of Quality Assurance will provide strategic leadership and oversight for Quality Assurance (QA) functions across a wide spectrum of Bank Operations. This executive will be responsible for establishing and maintaining a robust quality framework that ensures operational accuracy, consistency, and regulatory compliance.

Key Responsibilities

Strategic Leadership & Governance

• Develop and execute the enterprise QA strategy aligned with overall operational and organizational goals.
• Establish standardized QA methodologies, evaluation criteria, and scoring models across diverse operational processes.
• Monitor quality performance trends and provide actionable insights to senior leadership.
• Ensure QA programs support regulatory compliance, risk mitigation efforts, and audit readiness.

Operational Oversight

• Lead quality evaluations and control programs across multiple Bank Operations functions (e.g., payments, servicing, fraud, claims, onboarding, account maintenance, lending operations).
• Define and maintain quality policies, procedures, and documentation standards.
• Partner with Operations, Risk, Compliance, and Training teams to identify gaps and drive process improvements.
• Oversee root‑cause analysis for errors and quality findings; lead remediation plans and long-term solutions.

Team Leadership & Development

• Manage, mentor, and develop a team of Quality Analysts, Senior Analysts, and QA Managers.
• Establish performance expectations, quality calibration routines, and team development programs.
• Promote a strong quality culture centered on accountability, customer focus, and continuous improvement.

Data & Reporting

• Oversee QA scorecard development, quality dashboards, and reporting mechanisms to drive transparency.
• Analyze quality metrics to identify emerging risks, operational inefficiencies, and training needs.
• Present key findings, trends, and strategic recommendations to senior and executive leadership

Cross‑Functional Collaboration

• Serve as the QA subject matter expert and thought leader for operational quality.
• Participate in strategic initiatives, change‑management efforts, and process reengineering projects.
• Support new product or system releases by designing QA testing protocols and post‑deployment review routines.

Required Qualifications

• Bachelor’s degree in business, Finance, Operations Management, or related field; advanced degree preferred.
• 10+ years of experience in Quality Assurance, Operational Risk, or Bank Operations; 5+ years in senior leadership.
• Expertise in designing QA frameworks within regulated financial services environments.
• Strong knowledge of banking regulations, operational controls, risk management practices, and audit standards.
• Demonstrated ability to lead and develop high-performing teams.
• Exceptional analytical, communication, and executive presentation skills.

Education

• Degree in finance, accounting, business or other relevant field, or equivalent work experience equally preferable

The typical base pay range for this role is between $109K - $139K depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonuses and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, incom