Production Supervisor F/T

Description

Hourly Pay Range: $17.72 - $23.74

This position pays: $18.50/Hour

Why Work for Goodwill Southern New England?!

• Referral bonuses
• Retirement plan contributions
• Tuition and gym reimbursement
• Emergency assistance funds
• Paid time off
• And more depending on position!

SUMMARY

Under general supervision of the Store Manager and/or the Retail Management Team, the Production Manager is responsible for the overall management and direction of the production process, along with leadership of the Production Team members, in accordance with all policies and procedures. The Production Manager has direct responsibility for the Production area as well as specific departments, as assigned, spanning both the Production room and / or sales floor. Ensure the Store puts out the right items at the right price and at the right time through accurate pricing, full merchandise utilization, seasonal stock, efficient workflow and productive work pace. The Production Manager’s supervision takes the form of quality control checking and side-by-side involvement in the work to observe, assess, coach, and counsel performance, as well as to set the pace of work. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Production:

• Oversee the proper handling and processing of incoming and outgoing donations and related materials: on-site donations; merchandise received from donation centers and/or other stores; processed goods; outlet goods; and waste.
• Plan, schedule, assign and direct work of the Production area team, making adjustments as needed, to achieve sales, service, production, labor efficiency, and profit objectives.
• Manage production workflow efficiencies, standards and organization.
• Ensure that the backroom is organized properly for maximum efficiency, i.e., Kaizen and/or Toyota system.
• Ensure that donations are properly sorted, and that all items intended for E-Commerce are properly identified & secured. 
• Oversee quality control checks throughout all production stages: during production, prior to rolling on to the floor.
• Ensure that daily, weekly and monthly Production goals are met. Utilize the Production Board and inform team members of areas that need to be focused on to meet Production standards.
• Ensure accuracy of daily stock-on-hand (SOH) and merchandise supply requirements.

Customer/Donor Service:

• Receive and respond to customer/donor questions, requests and feedback.
• Provide superior customer service to all donors and external stakeholders. Deliver a positive and unforgettable customer/donor experience by setting the example for, as well as training and coaching, customer/donor service expectations to team members.
• Actively engage with the customer/donor by seeking first hand feedback to make improvements to all aspects of the shopping and donor experience. Assist donors per Company standards. 
• Ensure the proper management of supported employment work crews and community service workers assigned to the store, as assigned or as directed.

Store Performance:

• Ensure store performance meets financial targets and key metrics based on annual and quarterly operating plan(s).
• Continually monitor and set the pace of work.
• Understand company objectives, local market potential and have the ability to analyze and act on key metrics, observation and information.
• Inspect sales floor for shop-ability and ensure a positive customer/donor experience at all points of interaction.
• Prioritize and direct team member activity. 

SPECIAL REQUIREMENTS: Will typically be required to work regular weekend (i.e. Saturday, Sunday), evening and holiday hours customary to the retail trade.

SAFETY, SECURITY AND LOSS PREVENTION

• Protect company assets and information by ensuring their safe handling, security and integrity.
• Proactively promote loss prevention awareness by upholding procedures and ensuring policies are in place.
• Conduct three times daily trash audit and outlet audit to ensure we are being the very best stewards of our donations. 
• Maintain a safe work environment through education, consistent follow up, ensuring policies and procedures are in place. Become a member of the Safety Committee and work in conjunction with Store Safety Ambassadors.
• Ensure store and surrounding premises are kept clean and free of safety hazards and that safety, health and emergency procedures are understood and followed by all store em