Business Analyst/Senior Business Analyst

Business Analyst

Required Qualifications (as evidenced by an attached resume): 
Bachelor’s degree (foreign equivalent or higher). Three (3) years of full-time experience in a business analysis, financial analysis, project management, or a similar role. Demonstrated experience with requirements analysis/management tools (i.e. Smartsheet, ServiceNow, Jira). Experience with Microsoft Office Suite and/or Google Workspace. Proficiency with business systems such as Financials, Human Resources, and Planning. 

Preferred Qualifications: 
Advanced degree (foreign equivalent or higher). Five (5) or more years of full-time experience working in a business analysis, project management or a similar role. Experience in a customer facing role within a financial, HR or similar department. Experience in Higher Education. Experience with business requirements in an ERP system (Oracle, etc.).

Brief Description of Duties: 
The incumbent will aid in the Oracle ERP implementation and ongoing support for the application(s). The Business Analyst will be responsible for supporting enterprise systems and implementing data-driven solutions. This role involves gaining an understanding of system configurations, business analysis, and project management. The incumbent must have good communication skills, the ability to understand and interpret business needs, as well as analytical and problem-solving abilities. 

• Documentation & Communications: 
  • Assist with the development and maintenance of business process guides (BPGs). 
  • Collaborate with MarCom, Change Management, and other groups to ensure ongoing communication with the campus community regarding functionality, enhancements, and updates. 
  • Assist with the maintenance of Oracle configuration workbooks for the specified product/module. 
  • Support the continuous development and maintenance of the WolfieONE user documentation, including website content, quick reference guides, QA documentation, business processes, and policies/procedures. 

• Requirements Gathering and Business Analysis: 
  • Collaborate with business stakeholders to elicit, document, and analyze both functional and non-functional requirements. 
  • Maintain use cases, process flows, and documentation to clearly communicate business requirements. 
  • Collaborate with technical teams to design solutions that align with business needs and objectives. 
  • Once solutions are designed, analyze and document the configurations of the modules/systems. 
  • Facilitate testing and validation processes to ensure system changes meet requirements and are thoroughly tested before implementation. 
  • Assist in continuous implementation and improvement efforts. 

• Systems Support, Quarterly Updates: 
  • Review Oracle release notes to assess their impact on the current system and configurations. 
  • Make recommendations for adopting new functionality and provide an impact summary to senior business analysts and senior management.
  • Contribute to both short-term and long-term solutions for functionality, including troubleshooting, conducting in-depth sessions with SMEs, and coordinate patches and workarounds. 
  • Support in the creation of detailed project plans for individual releases or enhancements, covering deployment, testing, meetings, communications ,and documentation requirements (training materials, config workbooks, stakeholder approvals). 
  • Address helpdesk tickets, service requests (SRs), enhancement requests, and other system support or maintenance workflows. 
  • Provide direct user support to functional owners, SMEs, and end users. Assist in updating training materials, supporting training sessions, informing communications, and sustainment/maintenance documentation.