Sr. Director, Strategy & Product Operations

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Lead the definition and execution of Docusign's product strategy. Partner with the CPO to translate company priorities into a clear, aligned product roadmap and drive execution rigor across all product teams. Build the Product Operations function, systems, processes, tools, and discipline, that enables faster, better-informed decisions and cross-functional alignment. Use automation and AI strategically to eliminate manual work, surface insights, and keep teams moving at velocity.

 

This position is a people manager role reporting to the Vice President, Product.

 

Responsibility

• Partner with CPO to define Docusign's product strategy and translate strategic priorities (agreement journey enablement, solution adoption, enterprise/global expansion) into quarterly OKRs and product roadmap

• Facilitate alignment across product teams and cross-functional partners (Sales, CS, Support, Finance) on shared priorities, trade-offs, and KPIs

• Own communication of strategy and progress upward to executive leadership and across the organization

• Build transparent systems for decision-making and resource allocation

• Build and scale Product Ops function (team structure, tools, processes) to support faster iteration and cross-functional alignment

• Establish clear product prioritization frameworks and decision-support processes, and own quarterly planning and roadmap development cycles

• Drive adoption of product management discipline, methodologies, and best practices across all product teams

• Create operational cadence for product leadership (reviews, steering, alignment) that keeps teams moving in sync

• Establish product analytics strategy, instrumentation standards, and reporting frameworks

• Create cohort analysis, adoption tracking, and customer health dashboards to inform prioritization

• Enable product teams to self-serve analytics and run experiments with velocity

• Define and track leading indicators of product-market fit and customer success

• Identify high-impact opportunities to automate routine work and streamline processes (analytics aggregation, reporting, stakeholder communication, etc.)

• Evaluate and implement tools—including AI where appropriate—to reduce manual effort and surface insights faster

• Build internal dashboards and self-service capabilities to democratize product data

• Establish repeatable processes to measure and iterate on operational efficiency gains

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 10+ years in product management, strategy, operations, or adjacent leadership roles

• Experience building or scaling Product Operations function from scratch

• Experience defining strategy and driving cross-functional execution and alignment

• Experience with analytics tools, experimentation, and product telemetry (event tracking, cohort analysis, etc.)

• Experience using data and automation to improve organizational velocity and decision quality

Preferred

• SaaS, B2B enterprise experience

• Excellent communication and cross-functional influence skills, especially with executive leadership

• Ability to balance detail orientation with big-picture strategic thinking

• Experience with e-signature, contract management, or agreement lifecycle software