Process Automation Lead

Position:

Process Automation Lead

Datacenter Physical Security

Reports To: Senior Global Manager – Program Support Location: Varies         Summary

The Process Automation Lead (PAL) supports the management and execution of the data for Datacenter Physical Security team. This role is responsible for furthering our data collections and analysis practice in support of the Datacenter Physical Security Operations program. This role requires experience in data analytics, metrics optimizations, requirement gathering, data sourcing, query building, data analysis, and data visualization (including but not limited to Power BI, Excel, etc.). This role will also manage reporting projects and initiatives, communicating findings with various stakeholders which could include executive audiences. The successful candidate will be an intellectually curious, self-directed individual with excellent organizational skills and attention to detail. This role is highly collaborative in nature providing support for both internal and client teams.

Essential Functions

1. Act as a liaison between the business functions and the technical team and communicate vision to developers and testers with functional details.
2. Able to breakdown complex technical concepts to non-technical users. Translate complex business problems into simple, actionable, and scalable solutions.
3. Collaborates cross-functionally to support the growth of the Datacenter Physical Security program.
4. Ensures stakeholder requirements are captured, agreed upon, communicated and measured.
5. Responsible for process of design, construction of reports and visualizations while ensuring long-term maintainability and scalability.
6. Builds custom Power BI reports and dashboards, ensuring a compelling, consistent, and accurate story across all audiences.
7. Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into digestible and actionable format, all while balancing competing priorities.
8. Proactively analyze key reports to make recommendations on trends that should be investigated by teams responsible for the data.
9. Use of statistical methods to analyze data generate useful business reports to depict trends.
10. Produces custom T-SQL code to obtain, filter, and extract data. 
11. Automates and streamlines reports and daily tasks; continuously improving the team’s reporting capabilities.
12. Supports the program teams with essential reporting functions, compliance tracking, data analysis, and process documentation.
13. Completes a weekly update report to demonstrate progress to goals and milestones achieved, providing regular updates to stakeholders.
14. Maintains a “customer service” approach to problem solving and works with client to find solutions to questions or concerns.
15. At the direction of the Senior Global Manager, delivers ad hoc reports and performs other duties as assigned to ensure the overall success of the Datacenter Physical Security program.

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

 

Minimum Hiring Standards

• Must be at least 18 years of age.
• Must have a reliable means of communication, such as cell phone.
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the country the position is based out of.
• Must have the ability to speak